What are the responsibilities and job description for the Service Coordinator position at Upchurch?
Company Overview
Upchurch is a rapidly growing, full-service building engineering company providing mechanical, plumbing, HVAC, and electrical services across the southeastern United States. Founded in 1970 and headquartered in Horn Lake, MS, Upchurch has grown through both organic expansion and strategic acquisitions, establishing a strong reputation for quality, reliability, and service excellence. We offer end-to-end solutions—from design and installation to ongoing maintenance and emergency support—helping clients maximize building performance, energy efficiency, and equipment lifespan.
Position Summary
The Service Coordinator is responsible for managing and supporting field service operations by coordinating schedules, communicating with clients, and ensuring timely and efficient service delivery. This role acts as a liaison between customers, field technicians, and internal teams, ensuring a seamless workflow from service request to resolution. The ideal candidate brings strong organizational skills, a customer-first mindset, and the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities
Upchurch Companies provides equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Upchurch is a rapidly growing, full-service building engineering company providing mechanical, plumbing, HVAC, and electrical services across the southeastern United States. Founded in 1970 and headquartered in Horn Lake, MS, Upchurch has grown through both organic expansion and strategic acquisitions, establishing a strong reputation for quality, reliability, and service excellence. We offer end-to-end solutions—from design and installation to ongoing maintenance and emergency support—helping clients maximize building performance, energy efficiency, and equipment lifespan.
Position Summary
The Service Coordinator is responsible for managing and supporting field service operations by coordinating schedules, communicating with clients, and ensuring timely and efficient service delivery. This role acts as a liaison between customers, field technicians, and internal teams, ensuring a seamless workflow from service request to resolution. The ideal candidate brings strong organizational skills, a customer-first mindset, and the ability to manage multiple tasks in a fast-paced environment.
Key Responsibilities
- Schedule and dispatch service technicians based on priority, location, and expertise.
- Serve as the primary point of contact for customer inquiries, updates, and follow-ups.
- Monitor work order progress and ensure timely job completion.
- Maintain accurate service records and documentation in the company’s system.
- Coordinate with inventory and parts departments to ensure availability for service calls.
- Prepare and review service reports, including technician hours, parts used, and job status.
- Collaborate with internal departments to resolve customer concerns and support technician needs.
- Track service KPIs such as response time, job completion rates, and customer satisfaction.
- Ensure compliance with company policies, safety standards, and service quality benchmarks.
- 2–4 years of experience in service coordination, customer service, or operations support.
- Proficiency with scheduling software, dispatch platforms, or CRM/ERP systems.
- Excellent communication and interpersonal skills.
- Strong attention to detail and ability to prioritize under pressure.
- Familiarity with field service environments, construction, or technical trades is preferred.
- High school diploma required; associate’s or bachelor’s degree in business or related field is a plus.
- Competitive salary based on experience.
- Health, dental, and vision insurance.
- Paid time off and holiday pay.
- Opportunities for professional development and certification assistance.
Upchurch Companies provides equal employment opportunities to all employees and applicants. We prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.