What are the responsibilities and job description for the Rto assistant manager position at Upbound Group?
Company Description
Upbound Group, Inc. (NASDAQ: UPBD) is dedicated to creating innovative financial solutions with a focus on inclusion and upward mobility for all. Through its platform of products and brands, including Acima Leasing and Rent-A-Center, the company provides flexible lease-to-own options for a wide range of customers and retail partners. Upbound Group operates over 1,930 corporate locations and 400 franchise locations across the United States, Mexico, and Puerto Rico. Headquartered in Plano, Texas, the company is committed to fostering financial empowerment and building a better future. Learn more at www.upbound.com.
Role Description
This is a full-time, on-site role located in Memphis, TN for the position of RTO Assistant Manager. The RTO Assistant Manager will oversee daily operations, support the management team in achieving performance goals, and ensure customer satisfaction through exemplary service. Responsibilities include assisting with team oversight, implementing operational strategies, handling customer accounts, managing inventory, and aiding in sales processes. The Assistant Manager will also play a key role in employee training and performance management.
Qualifications
- Strong leadership, team management, and employee training skills
- Proficiency in customer account management, sales, and customer service
- Effective communication, problem-solving, and interpersonal skills
- Knowledge of inventory management and operational processes
- Ability to work collaboratively in a fast-paced, retail environment
- Experience with lease-to-own processes or financial services is a plus
- High school diploma or equivalent; a bachelor’s degree is preferred but not required
- Proficiency in relevant computer applications and willingness to adopt new technologies
- Flexibility to work evenings and weekends as needed