What are the responsibilities and job description for the Product Manager - eCommerce position at Upbound Group?
Job Description
Product Manager - eCommerce
(Plano Texas In-Office)
Upbound Group, Inc. (NASDAQ: UPBD) is a technology and data-driven leader in accessible and inclusive financial solutions that address the evolving needs and aspirations of underserved customers. The Company’s customer-facing operating units include industry-leading brands such as Acima, Brigit, and Rent-A-Center that facilitate consumer transactions across a wide range of store-based and digital channels, including over 2,300 company branded retail units across the United States, Mexico, and Puerto Rico. Upbound Group, Inc. is headquartered in Plano, Texas.
Job Purpose
The Product Manager (PM) is a key individual contributor and strategic leader within the Product Development team, responsible for delivering world-class eCommerce experiences. This role is focused on digital commerce initiatives powered by Salesforce Commerce Cloud (SFCC), ensuring the business delivers seamless, customer-centric online shopping journeys that drive growth, engagement, and conversion.
As one of the primary owners of the digital commerce products, the PM is accountable for identifying user and business needs, defining product strategies and roadmaps, and ensuring value delivery through high-impact digital solutions.
This Product Manager role is an individual contributor position, reporting to a Group Product Manager. The Product Manager works collaboratively across multiple teams but does not directly manage others.
Key Responsibilities
Product Manager - eCommerce
(Plano Texas In-Office)
Upbound Group, Inc. (NASDAQ: UPBD) is a technology and data-driven leader in accessible and inclusive financial solutions that address the evolving needs and aspirations of underserved customers. The Company’s customer-facing operating units include industry-leading brands such as Acima, Brigit, and Rent-A-Center that facilitate consumer transactions across a wide range of store-based and digital channels, including over 2,300 company branded retail units across the United States, Mexico, and Puerto Rico. Upbound Group, Inc. is headquartered in Plano, Texas.
Job Purpose
The Product Manager (PM) is a key individual contributor and strategic leader within the Product Development team, responsible for delivering world-class eCommerce experiences. This role is focused on digital commerce initiatives powered by Salesforce Commerce Cloud (SFCC), ensuring the business delivers seamless, customer-centric online shopping journeys that drive growth, engagement, and conversion.
As one of the primary owners of the digital commerce products, the PM is accountable for identifying user and business needs, defining product strategies and roadmaps, and ensuring value delivery through high-impact digital solutions.
This Product Manager role is an individual contributor position, reporting to a Group Product Manager. The Product Manager works collaboratively across multiple teams but does not directly manage others.
Key Responsibilities
- Own and execute the product vision, roadmap, and strategy for the digital commerce experience, leveraging Salesforce Commerce Cloud to enhance functionality, performance, and usability.
- Translate customer needs and business objectives into actionable requirements and product features for online shopping, checkout, promotions, and post-purchase experience.
- Maintain an end-to-end understanding of the eCommerce architecture—business processes, data flows, and platform integrations.
- Collaborate with engineering, design, merchandising, and operations teams to launch scalable eCommerce solutions.
- Identify opportunities to optimize the digital customer journey, from discovery to conversion and retention, through personalization, performance improvements, and user experience enhancements.
- Monitor KPIs (conversion rate, average order value, cart abandonment, etc.) and use data to drive decision-making and prioritization.
- Stay up to date on eCommerce best practices, platform capabilities, and customer expectations to inform innovation and continuous improvement.
- Evaluate and influence platform enhancements, third-party integrations, and vendor partnerships that support eCommerce goals.
- Work closely with UX/UI teams to design, test, and iterate on intuitive digital experiences across desktop and mobile.
- Partner with Marketing, Merchandising, and Customer Experience teams to ensure alignment on campaigns, content, and operational readiness.
- Drive agile ceremonies and manage product backlogs for cross-functional digital commerce teams.
- Communicate product updates, risks, and tradeoffs clearly to technical and business stakeholders.
- Remove blockers and resolve conflicting priorities to ensure on-time, high-quality delivery.
- Bachelor’s degree in business, marketing, computer science, or related field—or equivalent work experience.
- 2 years of experience in software product management, preferably within eCommerce or digital retail.
- Hands-on experience with Salesforce Commerce Cloud (SFCC) or a comparable enterprise eCommerce platform.
- Strong understanding of online shopping behavior, merchandising workflows, and conversion optimization tactics.
- Analytical and data-driven with a deep appreciation for testing, performance metrics, and user feedback.
- Effective communicator with strong collaboration and problem-solving skills.
- Passion for delivering elegant, customer-focused digital experiences at scale.
- Full health benefits-Medical/Dental/Vision
- 401(k) match, 6%/3%
- DTO (discretionary time off)
- Health savings account (HSA) with company contribution
- College tuition reimbursement program (STEM degrees)
- Unlimited use of LinkedIn Learning