What are the responsibilities and job description for the Front Desk Agent - The Blennerhassett, A Giovanni Hotel and Spa position at Up to Par Management, LLC?
Love people? Come be the first smile our guests see.
At The Blennerhassett, our Front Desk Agents are the face of the hotel. You’re the first impression every guest gets, and you set the tone for their whole stay. We live by the Taylor Hospitality Service Promise: From Our Family to Yours, We Deliver Exceptional Experiences Every Step of the Way. If that sounds like you, we’d love to meet you.
What you’ll do
You’ll be part of a team that works hard and enjoys working together. We’re in the people business, and we take care of our guests and each other.
Additional Information: Kindly, be aware that the job description provided is not an exhaustive account of the activities, duties, or responsibilities entailed for this role. Standard Operating Procedures, Training Checklists, and Departmental Handbooks will be provided to ensure the Team Member is trained in all duties and responsibilities of the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Up to Par Management and Taylor Hospitality are Equal Employment Opportunity companies, we are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or disability.
About: Up to Par Management | Taylor Hospitality Vision is to be an Exceptional Hospitality and Golf Management Company built by Exceptional Team Members who are Delivering on our Purpose to Positively Impact Others.
At The Blennerhassett, our Front Desk Agents are the face of the hotel. You’re the first impression every guest gets, and you set the tone for their whole stay. We live by the Taylor Hospitality Service Promise: From Our Family to Yours, We Deliver Exceptional Experiences Every Step of the Way. If that sounds like you, we’d love to meet you.
What you’ll do
- Greet guests warmly and handle check-in and check-out
- Answer phones and make and confirm reservations taken by phone and online
- Assign rooms, issue keys, and offer help with luggage
- Post charges, review bills with guests, and collect payments
- Sell rooms to walk-in guests and know our rates, packages, and parking options
- Share recommendations for local dining, shopping, entertainment, and directions
- Work with housekeeping and maintenance to keep room status accurate and fix guest issues quickly
- Handle guest concerns with care: listen, apologize, solve the problem, and follow up
- Balance your cash drawer, keep daily logs, and keep the front desk area neat
- High school diploma
- 1-2 years of hotel front desk experience preferred
- Experience with a hotel reservation system (like RoomKey) is a plus
- Comfortable with computers, including Microsoft Word, Excel, and Google apps
- Organized, detail-oriented, and able to work on your own
- A positive attitude and a real love of helping people
- Available for 1st and 2nd shifts, weekends, and holidays
- Able to stand for up to 8 hours, bend and reach often, and lift up to 40 lbs
You’ll be part of a team that works hard and enjoys working together. We’re in the people business, and we take care of our guests and each other.
- Pay: $12.00 - $13.00 / hr
- Benefits: Full-time team members have access to medical, dental, vision, life, and long-term disability insurance. All team members can get voluntary benefits at discounted rates, including short-term disability, accident, critical illness, and hospital indemnity insurance.
Additional Information: Kindly, be aware that the job description provided is not an exhaustive account of the activities, duties, or responsibilities entailed for this role. Standard Operating Procedures, Training Checklists, and Departmental Handbooks will be provided to ensure the Team Member is trained in all duties and responsibilities of the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Up to Par Management and Taylor Hospitality are Equal Employment Opportunity companies, we are proud to be an equal opportunity workplace and an affirmative action employer. We are committed to equal employment opportunity regardless of race, religion, sex, national origin, sexual orientation, age, citizenship, marital status, or disability.
About: Up to Par Management | Taylor Hospitality Vision is to be an Exceptional Hospitality and Golf Management Company built by Exceptional Team Members who are Delivering on our Purpose to Positively Impact Others.
Salary : $12 - $13