What are the responsibilities and job description for the Technical Analyst position at UP Health System - Marquette?
UP Health System - Marquette
Who We Are:
People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. UPHS – Marquette is a 222 bed hospital and houses the region’s only Level II Trauma Center and Neonatal Intensive Care Unit (NICU). We also provide outreach with programs like annual health and safety fairs, health screenings for the entire family and more to keep our community healthy!
Where We Are:
In Marquette our fascinating history, rural landscape, abundant recreational opportunities, and welcoming people make the Upper Peninsula someplace special. From a thriving culinary scene to charming shops to historic lighthouses and museums, there is something for everyone in this beautiful lakeside gem.
Why Choose Us:
Health (Medical, Dental, Vision) and 401K Benefits for full-time employees
Competitive Paid Time Off / Extended Illness Bank package for full-time employees
Employee Assistance Program – mental, physical, and financial wellness assistance
Tuition Reimbursement/Assistance for qualified applicants
Opportunities for education and training through partnership with Duke LifePoint Healthcare
And much more…
Position Summary:
Provides support for basic incident and request resolution and re reported to the division service desk. Performs initial assessments, triage, research, and resolve basic incidents and requests regarding the use of application software products and/or infrastructure components.
Reports to:Supervisor
FLSA: Exempt
ESSENTIAL FUNCTIONS:
Enters support requests into tracking system and assigns ticket number.
Interviews customer to determine nature and scope of the customer's issue, and the appropriate response.
Diagnoses, resolves and closes customer issues according to service level guidelines for basic incidents and requests.
Promptly escalates issues to higher level technical support or management when necessary.
Provides end-user desktop training and minor hardware/peripheral repair as appropriate.
Provides support desktop operating systems and assists with account access, password resets, and user access privileges.
Provides after hours and on-call support as needed.
Minimum Qualifications:
Minimum Education
High school diploma or equivalent
Associate's degree (Preferred)
*Years of relevant experience may be substituted for required education.
Required Skills
Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action.
Required Skills
Licenses:
Valid driver's license in State of Michigan
EEOC Statement:
UP Health System – Marquette is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.
Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran