What are the responsibilities and job description for the Client Support Specialist position at UP for Women and Children?
Client Support Specialist
Uniting Partners for Women and Children is a quickly growing non-profit day shelter for women and children experiencing homelessness. UP is seeking a responsible, motivated, reliable Client Support Specialist. This position works directly with all guests.
This is a part-time position operating from 8:30-4:00 Mondays, Wednesdays, and Fridays, with an additional Tuesday once a month for training. The position reports to the Day Shelter Manager and does not supervise other staff.
Key Responsibilities
- Offers a welcoming face of warmth and hospitality to all guests, volunteers, vendors, donors, and staff
- Interacts with guests in a positive manner.
- Warmly greets guests coming into the shelter and checks them in as needed.
- Assists guests with securing necessary documents, IDs, and birth certificates.
- Escorts clients to service providers.
- Helps sort mail and packages for clients as well as retrieve mail and deliver to clients if low on volunteers.
- Welcome and support volunteers as they serve clients; fill-in for unclaimed volunteer spots.
- May pick up TARC passes, street tips guides, parking passes and other miscellaneous needs.
- Retrieves phone messages and makes appropriate call backs as needed.
- Monitor cleanliness of all guest areas after each shift and ensure that all trash and recycling is taken out.
- Maintains the check-in area properly stocked (TARC, essential supplies, office supplies, HMIS forms, printed resources information etc.)
- Maintain HMIS daily data entry
- Familiarizes themselves with UP’s comprehensive resource list and provides resources to guests as needed.
- Received supervision from the shelter manager.
- Participates in all required staff meetings, training and staff events.
Skills/Qualifications Required
● 2 years of experience in social services or customer service
● Excellent customer service and interpersonal skills with the ability to relate to others
● Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency
● Very strong organizational and time-management skills
● Strong communication skills and the ability to effectively and sensitively communicate with all levels of management
● Ability to cope with and defuse situations utilizing de-escalation techniques
● Flexibility and willingness to shift priorities as needed
● Ability to use general office equipment, such as a computer, telephone, printer, copier and badging system
● Intermediate level knowledge with Google products and ability to quickly learn new system programs
● Strong oral, listening and interpersonal communications skills
● Ability to set appropriate boundaries and maintain calm demeanor in a chaotic setting
● Highly motivated, resourceful, flexible, and possesses a positive attitude and sense of humor
● Exhibits compassion and empathy and works well with parents and children from all ethnic, social, economic and sexual orientation backgrounds
Physical Requirements
● Ability to converse with and listen to people in many different settings.
● Ability to use a computer and telephone, as well as other standard office equipment
● Ability to sit, walk, stand, bend, squat, climb, kneel and twist on an intermittent or continuous basis
● Ability to occasionally push, pull, lift and/or carry supplies up to 25 pounds
● Work takes place in a social services environment where long periods of standing, working on a computer, walking to various work areas, and going up and down stairs
● Ability to work in an environment where there may be animals present, including dogs
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, identity or expression, sexual orientation, national origin, marital status, genetics, disability, age, veteran status or any other legally protected status.
Uniting Partners for Women and Children
425 S 2nd Street Suite 100 | Louisville, KY 40202
Job Type: Part-time
Pay: $17.50 - $18.00 per hour
Benefits:
- Employee assistance program
- Paid time off
- Paid training
Work Location: In person
Salary : $18 - $18