What are the responsibilities and job description for the Customer Service Representative position at UP 26 Dhaba?
Job Title: Customer Service Coordinator
Location: Tewksbury, MA (Onsite)
Schedule: Monday - Friday | 9:30 AM - 6:00 PM
Duration: 6-Month Contract (Extension Possible)
We're hiring a Customer Service Coordinator I to support a high-volume customer service team. This role is ideal for candidates with call center experience who thrive in a fast-paced environment and enjoy delivering exceptional customer service.
Key Responsibilities:
- Handle high-volume customer inquiries via phone and email
- Process orders and manage customer cases in Salesforce
- Perform accurate order entry and order management
- Coordinate with Sales, Accounting, Warehouse, Quality, and other internal teams
- Resolve customer issues and ensure timely follow-up
- Maintain customer records in PeopleSoft
- Support complaint resolution and new account updates
Required Qualifications:
- High school diploma or equivalent
- 2 years of customer service or call center experience
- Strong multitasking and computer skills
- Excellent verbal and written communication
- Proficient in Microsoft Word, Excel, and Outlook
- Typing speed of 50 WPM
- Strong problem-solving and organizational skills
Preferred Skills:
- Salesforce Case Management
- PeopleSoft Order Management (or similar ERP)
- Life Sciences industry experience