Patient Care Coordinator

Patient Care Coordinator

Operations-Focused | Full-Time

$16–$20/hour (based on experience)

At UNWIND Chiropractic & Wellness, we help young families navigate their health journeys through gentle, personalized chiropractic care. Our office in Milton, FL specializes in prenatal, pediatric, and family wellness—and we’re growing.

We’re looking for a Patient Care Coordinator who will take ownership of patient flow, communication, and internal systems—so our doctors can focus fully on patient care.

This is not a typical front desk receptionist role. This is the heartbeat of our office operations.

A Little About Our Team

We’re a small, close-knit team that genuinely cares about each other and the families we serve. Our patients aren’t just appointments on a schedule—they’re the UNWIND family. You’ll work alongside doctors who are passionate about what they do, in an office that feels warm, calm, and purposeful. We celebrate wins, support each other through busy days, and take pride in running a practice that truly makes a difference in our community.

If you’re someone who wants to be part of something meaningful—not just clock in and clock out—keep reading.

What You’ll Be Responsible For

• Manage patient flow throughout the day (check-in, rooming, check-out)
• Own new patient onboarding through our systems—nothing falls through the cracks
• Track where every patient is in their care plan (active care, re-exams, wellness transitions)
• Ensure patients are scheduled correctly and consistently
• Communicate with patients via phone, text, email, and our CRM platform
• Manage cancellations, reschedules, and follow-up for missed visits
• Keep task management and patient tracking systems fully up-to-date
• Upload and organize patient notes into our EHR for doctor sign-off
• Support recall and reactivation efforts (some automated, some manual)
• Enforce office policies professionally and with warmth (late arrivals, no-shows, etc.)
• Help maintain smooth day-to-day office operations (supplies, light ordering, deposits)

What You Must Be Strong In

• Experience in a healthcare, wellness, or high-volume service-based office
• Comfortable in a fast-paced environment with constant patient flow
• Strong attention to detail—nothing slips through the cracks on your watch
• Confident using technology and juggling multiple systems at once

Preferred Systems Experience (or Similar)

• ClickUp (or another task/project management system)
• GoHighLevel (or another CRM platform)
• Jane (or another EHR/practice management system)
• Google Workspace

Who You Are

• You take ownership—you don’t wait to be told what to do
• You’re organized, proactive, and solutions-oriented
• You’re warm, friendly, and professional with patients—because that matters here
• You stay calm under pressure and can multitask without dropping the ball
• You care about doing things the right way, not just the easy way
• You enjoy structure, systems, and keeping things running smoothly
• You genuinely enjoy being around families and kids (our office is full of them!)

What Success Looks Like in This Role

• Patients are consistently scheduled and completing their care plans
• No patients fall through the cracks in onboarding or active care
• Doctors always know where patients are in their care journey
• Systems are accurate, up-to-date, and running without constant oversight
• Patients feel welcomed and cared for from the moment they walk in the door
• The office runs like a well-oiled machine—and you’re the reason why

Growth Opportunity

This role is designed for someone who wants more than “just a job.” As you grow in this position, there is real opportunity to step into an Operations Lead / Office Manager role, where you would:

• Help hire and train future front desk and admin team members
• Take ownership of systems, workflows, and practice performance
• Play a key role in the growth and expansion of UNWIND

Compensation & Benefits

• $16–$20/hour (based on experience)
• Paid training and onboarding
• Paid time off (PTO)
• Paid holidays
• Complimentary chiropractic care

Ideal start date: Mid-to-late April 2026, with paid training and onboarding prior to full transition.

How to Apply

We read every application personally, and we’re looking for the right fit—not just the right resume. Please include answers to the following questions with your application.

Applications without completed answers will not be considered.

Pay: $16.00 - $20.00 per hour

Benefits:

• Employee discount
• Paid time off

Application Question(s):

• 1. Describe your experience managing patient or client flow in a fast-paced environment. What systems did you use?
• 2. What experience do you have with ClickUp, GoHighLevel, or EHR systems?
• 3. How do you stay organized when managing multiple responsibilities at once?
• 4. On a scale of 1–10, how comfortable are you with technology? Give an example.
• 5. This is not a typical front desk role—it requires ownership. Why does this role appeal to you?

Work Location: In person

Salary : $16 - $20