Learning Consultant

Job Posting End Date: September 18

Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum's financial protection benefits help protect more than 36 million working people and their families from the financial impact of illness or injury. Unum's two distinct, but similarly focused US businesses – Unum US and Colonial Life – are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace. Headquartered in Chattanooga, Tennessee, Unum also has significant US operations in Portland, Maine and Baton Rouge, Louisiana - and over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide.

General Summary:

This position is charged with leveraging deep behavioral health expertise and passion for educating to drive organizational culture change around behavioral health and develop mental health champions within Unum and the companies we serve. To do so, this position is responsible for leading the design, development, delivery, measurement, and maintenance of the learning and development components of Unum’s Behavioral Health Solution, as well as providing support to the broader Expanded Solutions organization as needed. This position will also be responsible for facilitating the Mental Health First Aid Training to Unum Customers who purchase the Behavioral Health Solution.

Principal Duties and Responsibilities

• Analyzes, designs, develops, delivers and maintains learner-centered solutions that deliver on individual and business outcomes.
• Consults with clients, stakeholders, and subject matter experts to understand and clarify desired objectives/outcomes, scope, audience and timing.
• Researches available learning solutions (internal and external) to meet business and learner needs.
• Utilizes a flexible range of learning delivery modes which include a blend of methods, such as on-demand/e-learning, classroom (including virtual), social learning and/or mentoring. 
• Participates in proofs of concept and prototyping of solutions, as appropriate.
• Applies knowledge of learning practices, as well as internal and external trends to learning solutions.  Actively seeks to evolve and modernize our approach to learning effectiveness.
• As a trusted business partner, initiates collaboration with key stakeholders and uses influencing skills to gain genuine understanding and agreement on learning solutions implemented.
• Collaborates with others by sharing lessons learned, best practices and insights that can strengthen the solutions delivered.
• Active contributor to team’s lean or agile work practices which may include weekly planning, regular team stand ups and periodic reviews/retrospectives. 
• Collects and analyzes data, including utilization metrics and trends, business indicators and partner feedback.
• Communicates findings including learner proficiency and program performance to partners and stakeholders to identify and respond to continuous improvement opportunities.  This may include ongoing management of production beyond learning delivery.
• Collaborates with key stakeholders on vendor offerings to ensure a smooth, high-quality delivery, as applicable.
• Models leadership behaviors that align with “We Are Unum” statements and lead to measurable and on-going improvements in the team’s overall effectiveness and success. 
• Focuses on delivering business priority results and value at all times.
• Employs change leadership strategies to embrace, drive and guide others through change.
• May perform other duties as assigned.

Job Specifications

• Bachelor’s degree, preference in business, learning & development or related field or equivalent related work experience is preferred.
• Proven track record of successfully facilitating and delivering sessions & concepts to audiences of all levels.
• Graduate from an accredited school of Nursing or Master's degree in Behavioral Health or Social Science or related field, preferred.
• Work experience in Behavioral Health, preferably in managed care, preferred.
• Mental Health First Aid Instructor Certification, preferred.
• Minimum 1-3 years industry, business or learning experience.
• Applies strong understanding of own department goals and good general understanding of overall business to facilitate critical thinking and operating effectiveness.
• Ability to understand and apply core tenants of learning design/methodology and synthesize good instructional design methodology with alternative delivery methods such as classroom, web-based, virtual classroom, social networking, and self-study.
• Understanding of modern web technologies and interaction patterns.
• Takes a logical, analytical, organized approach to problem solving.
• Demonstrated excellent written and verbal communication skills.
• Self-motivated with a demonstrated focus on results and delivering on commitments.
• Demonstrated proficiency with measuring learning effectiveness as it relates to learner experience and business objectives.
• Demonstrated consultative, negotiation and facilitative skills.
• Ability to resolve issues and conflicts with team members and/or business partners.
• Ability to manage concurrent multiple projects, tasks, and priorities.
• Naturally curious, comfortable with ambiguity and willing to change the status quo.

Our company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best – both inside and outside the office.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

Company:

Unum

In accordance with Colorado’s Equal Pay For Equal Work Act, if you are a resident of the state of Colorado and wish to review the salary information for a role posted in Colorado, please fill out the form below and our Unum HR representative will reply to your inquiry within three business days.

Colorado’s Equal Pay For Equal Work Act

In accordance with New York City Human Rights Law, if you wish to review the salary information for a role posted in New York City, please fill out this form and our Unum HR representative will reply to your inquiry within three business days.

New York City Human Rights Law