What are the responsibilities and job description for the Keyholder position at UNTUCKit?
Company Description UNTUCKit, founded in 2011, is a modern apparel brand built on the idea that you can dress casually and still look polished. The company pioneered shirts designed to be worn untucked and now offers shirts, polos, tees, pants, dresses, shoes, and accessories for a wide range of body types. Headquartered in New York’s SoHo neighborhood, UNTUCKit operates 80 stores worldwide. Team members are described as unique, inspiring, and fun-loving, and the culture emphasizes inclusion, collaboration, and a passion for refined casual style. The brand values diverse perspectives and expertise while maintaining a shared commitment to excellent customer experiences.
Role Description As a Keyholder at UNTUCKit, you will support daily store operations and act as a leader on the sales floor in our Portland, OR location. This is a part-time, on-site role responsible for opening and closing the store, securing the premises, and following cash-handling and operational procedures. You will engage customers, deliver a welcoming in-store experience, and support styling and fit guidance to help shoppers find products that suit their needs. Daily tasks include driving sales, maintaining visual standards, restocking and organizing merchandise, and assisting with inventory and loss prevention. You will also help train and support team members, model company values, and contribute to a positive, inclusive work environment.
Qualifications
- Strong Customer Service and Customer Experience skills to build rapport, listen actively, and resolve concerns in a professional manner.
- Effective Communication skills to interact clearly with customers, teammates, and store leadership in a fast-paced retail environment.
- Retail Sales experience with the ability to connect customer needs to products, drive store performance, and support sales goals.
- Solid Product Knowledge and enthusiasm for apparel, fit, and styling, with a willingness to learn the UNTUCKit assortment and brand story.
- Previous retail, keyholder, or supervisory experience preferred, including comfort with opening/closing procedures and basic cash handling.
- Ability to stand for extended periods, move merchandise, and work flexible hours, including evenings, weekends, and holidays.
- Reliable, collaborative, and inclusive approach to teamwork, with a commitment to delivering a welcoming environment for all customers.