What are the responsibilities and job description for the IT Sales Support Engineer position at Untethered Labs?
Our young, adventurous company is full of obsessed startup pirates hunting gold and glory. We now seek other skilled, forward-thinking, and radical pioneers to share the journey (and wealth). We’re a rampaging, funded hardware/software security tech startup outside of DC in College Park, MD. Expert? Build cutting-edge, new technologies in many industries. Explorer? Be the first to do and discover things at our company. Ambitious? Learn fast, build your team and become your own boss. Egalitarian? Cherish freedom and love independence? Result-oriented? You’re just like us…join us and let’s master the stars.
Responsibilities:
In this demanding, customer-facing role, the candidate will regularly interact with client-side stakeholders to address complex organization-specific business process needs and provide on-demand technical solutions. We need someone who is interested in working with new and continuously developing software. A potential applicant should be comfortable resolving Tier 2 & 3 technical support via screen sharing apps and direct phone calls. Should be prepared to make feature recommendations based on existing customer on feedback and improved usability.
- - Must have unparalleled troubleshooting analytical and investigative abilities
- - Proven problem solving and technical skills to find, document, and report bugs
Minimum Qualifications:
- - Have experience managing Active Directory systems for ID management and system configurations
- - Provide troubleshooting resolution and updating/upgrading of software to existing customers
- - Provide accurate information on IT products or services
- - Tech savvy with working knowledge of office automation products, databases, and remote control
- - Familiar managing Active Directory systems for health care systems
- - Familiar with helpdesk ticketing systems such as Zendesk
- - Experience managing live chats, testing, and troubleshooting solutions
- - Have prior developer object-oriented programing experience such as Javascript or C# is a plus!
Position Type/Compensation:
- - Contract-to-full-time hire; unlimited growth potential; creative freedom; high level of autonomy
- - Base salary early employee stock options generous bonuses prizes
- - Unlimited vacation and sick days with flex hours – performance based on results, not just hours worked
- - Well-supplied: meals, snacks, drinks, instant Starbucks coffee, Tabasco, ale & spirits
- - Well-armed: triple-monitors, gaming keyboard, headset, ergonomic chair, and your own supply budget
- - Limitless promotion opportunities, prospects to travel (Europe, Las Vegas, Alaska, etc.), outings, and happy hours
Location: Our office is in College Park, adjacent to the metro. DC/MD/VA area applicants.