DONOR COMMUNICATIONS & ENGAGEMENT COORDINATOR

Position Summary

Human trafficking and modern slavery affect millions of people worldwide. Unseen helps vetted anti-trafficking organizations grow by strengthening the systems, resources, and support behind their work.

The Donor Communications & Engagement Coordinator turns Unseen’s donor engagement strategy into consistent, thoughtful communication. Using the Donor Engagement Roadmap as the operating framework, this role manages the communication calendar, coordinates contributors, and ensures each planned donor touchpoint is completed accurately and on time. The coordinator also owns the monthly donor newsletter, weekly LinkedIn blog, donation entry, and donor-record accuracy in Unseen’s CRM.

Core Responsibilities
Donor Communication Strategy & Execution Oversight | 35% (7 hours/week)

• Use Unseen’s Donor Engagement Roadmap as the basis for donor communication planning, segmentation, timing, and follow-through.
• Own and maintain the annual donor communication calendar, translating the roadmap into clear monthly and weekly deadlines, assignments, and deliverables.
• Coordinate donors and oversee completion of planned donor touchpoints, including Story of Hope texts, newsletters, mailed story cards, handwritten notes, annual reports, SGI updates, personalized outreach, and year-end communications.
• Prepare briefs, source materials, recipient lists, and draft content as needed so assigned contributors can complete their work efficiently.
• Track progress, follow up on overdue items, flag risks early, and confirm each communication is reviewed, sent, mailed, or otherwise completed as planned.
• Ensure each donor segment receives the appropriate communication cadence while preventing duplication, conflicting messages, or missed touchpoints.
• Review communication results and recommend practical improvements to timing, content, segmentation, and workflow.

Monthly Newsletter & Weekly LinkedIn Blog | 30% (6 hours/week)

• Own the monthly donor newsletter from editorial planning through delivery, including topic selection, contributor coordination, drafting, editing, design coordination, approvals, audience selection, scheduling, and quality assurance.
• Develop newsletter content that may include partner spotlights, Stories of Hope, staff features, organizational updates, upcoming priorities, and examples of partner impact or successful work.
• Own a weekly LinkedIn blog that strengthens Unseen’s thought leadership, demonstrates partner impact, and keeps supporters informed about the broader anti-trafficking field.
• Maintain an editorial pipeline for both channels and coordinate with Development, Program, and Creative team members to secure accurate information, approved stories, and needed assets.
• Write and edit in Unseen’s voice, follow ethical storytelling and media-use standards, and ensure content is accurate, survivor-centered, and free from sensationalism.
• Monitor basic performance trends and use them to improve future topics, formats, and calls to action.

Donation Processing & CRM Administration | 25% (5 hours/week)

• Enter donations, pledges, donor updates, and relevant notes into Unseen’s CRM accurately and promptly.
• Review donation records for completeness, correct coding, campaign attribution, and duplicate records.
• Coordinate with the Chief Operations Officer and finance support to reconcile discrepancies and maintain accurate donor and financial records.
• Maintain donor data hygiene, including contact information, communication preferences, relationship notes, and assigned follow-up tasks.
• Generate routine CRM lists and reports that support acknowledgments, lapsed-donor follow-up, and Development Team priorities.
• Protect donor confidentiality and follow Unseen’s data-entry, gift-processing, and acknowledgment procedures.

Team Coordination & Administration | 10% (2 hours/week)

• Prioritize and participate in relevant staff, Development Team, support-team, partner-update, and one-to-one meetings.
• Maintain assigned workflows, task boards, shared files, and recurring administrative processes.
• Take on additional responsibilities as organizational needs evolve and as assigned based on strengths and capacity.

Qualifications & CompetenciesHigh Priority

• Two to three years of donor communications, marketing communications, nonprofit development, editorial, or related coordination experience.
• Exceptional accuracy and attention to detail, especially when working with financial and donor records.
• Strong project ownership and follow-through across recurring communications, multiple contributors, and firm deadlines.
• Warm, responsive communication with donors, colleagues, vendors, and external partners.
• Sound judgment with confidential information and a consistent commitment to honesty and integrity.
• Strong writing and editing skills across email, web, donor, and professional social-media content.
• Ability to oversee work completed by others, communicate expectations clearly, and keep deliverables moving without direct supervisory authority.
• Ability to work independently while communicating proactively and contributing to team priorities.
• Strong working proficiency with CRM or database systems, Microsoft Office, Google Workspace, and project-management tools.
• Alignment with Unseen’s anti-trafficking mission, culture, donors, partners, and ethical storytelling practices.
• Comfort communicating about faith-based anti-trafficking work and interacting with faith-based individuals and organizations.

Preferred

• Experience with DonorDock or another nonprofit CRM.
• Experience entering and reconciling charitable gifts, pledges, or donor records.
• Cross-cultural, nonprofit, fundraising, or anti-trafficking experience.
• Experience owning an email newsletter or editorial calendar.
• Experience writing LinkedIn articles, blogs, or executive thought-leadership content.
• Familiarity with Canva or Adobe tools and an eye for brand consistency.
• Comfort improving processes and building practical systems in a growing organization.

Bottom line: You are proactive, dependable, and highly accurate. You care about people, communicate early, and take pride in keeping the small but essential details moving.

Work Environment & Role Requirements

• Supervisory responsibility: No direct supervisory duties.
• Work environment: This is a remote/hybrid role available to individuals residing in, working from, and eligible to work in the United States.
• Expected hours: Twenty hours per week during regular Monday through Friday daytime business hours. Occasional schedule adjustments may be requested based on operational needs.
• Childcare: Remote or hybrid work does not replace childcare. Employees are expected to have childcare arranged during working hours, except in emergencies.
• Equipment: Unseen provides a laptop for employees working 20 or more hours per week. Any remote workspace must include reliable high-speed internet and a professional, distraction-limited environment.
• Physical demands: The employee is regularly required to communicate, use hands to operate office equipment, and reach with hands and arms. Required vision abilities include close and distance vision, color vision, depth perception, and the ability to adjust focus.
• Psychological demands: This position may involve limited exposure to difficult trafficking stories, including accounts of assault, abuse, and inhumane conditions. Unseen follows ethical storytelling practices, avoids sensationalism, and emphasizes survivor strength, dignity, and hope.

Other Duties

This job description is not a comprehensive list of every activity or responsibility. As a growing organization, Unseen may adjust duties as needs evolve, particularly as the employee’s strengths and skills become clear.

Compensation & Employment Details

• Hours per week: 20
• Classification: Part-time, non-exempt
• Reports to: Chief Operations Officer
• Compensation: $19-23 per hour Depending on Experience
• Benefits: Eligibility is governed by Unseen’s current benefit policies and plan requirements.

About Unseen

Unseen is a remote team with a big vision: a world where exploiters are stopped, vulnerable people have livelihoods, and trafficking survivors pursue lives of freedom and impact.

We serve a portfolio of vetted anti-trafficking organizations by strengthening their capacity through marketing, project management, and other growth-focused support, at no cost to our partners.

Pay: $19.00 - $23.00 per hour

Expected hours: 20.0 – 25.0 per week

Work Location: Hybrid remote in Fargo, ND 58103

Salary : $19 - $23