Shipping Supervisor

Brief Description

About Unrivaled Teamwear

Unrivaled Teamwear serves as the parent company of Champion Teamwear, Gear for Sports, and Knights Apparel, each an industry leader in the sports and team apparel space.

Our family of brands know what goes into great decorated garments, using top-quality fabrics and offering creative decoration options. Each brand offers customers a premier selection and exceptional service for all their sportswear needs, from t-shirts and caps to fleece, performance wear, and outerwear.

Job Summary

The Shipping Supervisor is responsible for directing and overseeing all activities in the Shipping department. This role ensures orders are processed accurately, shipped on time, and in compliance with customer and vendor requirements. The Supervisor provides strong leadership to department staff, manages performance, and maintains a safe, efficient, and organized work environment.

Shift: Monday - Friday 9am – 5pm

Essential Duties

• Directs daily shipping operations to ensure orders are processed, packed, and shipped on schedule to meet customer deadlines.
• Analyzes workload and order priorities to maximize efficiency in preparation and shipment of orders.
• Route all Retail orders according to each customer’s routing lead times and routing frequency requirements, ensuring compliance before ship dates.
• Follow-up with carries to make sure orders are getting picked up.
• Schedules and monitors ship dates to prevent retail order cancellations due to missed deadlines.
• Reviews and enforces retail vendor compliance specifications; communicates changes to the team and production management in a timely manner.
• Investigates and disputes customer chargebacks as needed; communicates findings to retail customers to resolve discrepancies.
• Maintains accurate records of shipments, production, attendance, and payroll for department employees.
• Provides leadership for all employees in the Shipping department; facilitates regular team meetings, conducts performance reviews, and oversees performance improvement plans when required.
• Partners with HR recruitment team to interview and select candidates for hire; ensures proper onboarding and training of new employees.
• Trains and supports shift personnel and leads on department standards, procedures, and equipment; facilitates employee development and cross-training opportunities.
• Coordinates with maintenance staff and/or vendors when equipment repairs are needed; promptly notifies department management of equipment damage or downtime.
• Creates and enforces a safety-focused work environment; investigates incidents, implements corrective procedures, and communicates with the Work Comp/Safety Officer on injuries or modified duty request.
• Reviews, adjusts, and approves weekly time records for department employees in the STA Time & Attendance system.
  
  

Minimum Qualifications

• Bachelor’s degree plus two years’ relevant work experience
• Relevant work experience can be exchanged for years of college education at a rate of 1:1. Thus, without any college preparation, six years of relevant work experience is required.
• Previous supervisory/management experience strongly preferred
• Proficiency with Excel and Word software. Proficiency with ACCESS database and/or ORACLE software a plus.
• Bilingual English-Spanish is a plus.
  
  

Work Environment

• Work with power equipment
• Must regularly lift and/or move up to 50 pounds
• Might work in a non-climate controlled environment with high temperature
  
  

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the associate. Other duties will be assigned as needed.

EOE/AA: Minorities/Females/Veterans/Disabled

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing as well as participate in E-Verify.