Returns Specialist

Summary

Brief Description

This position’s main functions are to assign internal rejects and customer returns to proper secondary markets inventories, pull/pack inventoried merchandise for customer orders, initiate problem solving processes for customer for customer returns and provide accurate information for customer credit entry.

Shift: Mon-Thu 7am-4pm & Fri 7am-11am

About Unrivaled Teamwear

Unrivaled Teamwear serves as the parent company of Champion Teamwear, Gear for Sports, and Knights Apparel, each an industry leader in the sports and team apparel space.

Our family of brands know what goes into great decorated garments, using top-quality fabrics and offering creative decoration options. Each brand offers customers a premier selection and exceptional service for all their sportswear needs, from t-shirts and caps to fleece, performance wear, and outerwear.

Essential Duties And Responsibilities

• Processes high volume of work with little if any assistance
• Assigns internal rejects and customer returns to appropriate secondary market inventories and sorts garments within secondary market categories and packs according to product class requirements
• Identifies garments by their brand, gender, and style
• Determines marketability of garments according to secondary market category
• Accurately receives returned products into Service Improvement inventory
• Assists in scheduled sales throughout the year; operating cash register, stocking inventory, and assisting customers
• Pulls inventoried merchandise for customer orders
• Prepares all necessary paperwork to document workflow, updates inventory and initiates invoicing the customer and provides progress updates to supervisor regarding order fulfillment, product availability, etc.
• Initiates problem solving process for customer returns; Provides a sample garment for general managers to use in problem solving; Provides accurate information for customer credit entry
• Processes customer returns via query RMA’s in Oracle, validating styles, and quantities for customer credit; Completes all necessary paperwork in Oracle to charge customer or sales rep as needed and update inventory; Works closely with Credit Services Department to insure all RMA’s are completed in a timely manner; Assists other departments in the fulfillment of replacement orders, rework orders and refusals
• Assists in projects outside of department as needed
  
  

Qualifications

• High School Diploma or general education degree (GED) or equivalent combination of education and experience.
• Prior warehouse experience preferred
• Basic knowledge of P.C.’s required
  
  

Physical Demands

• Able to lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds
• Specific vision abilities required by this job include ability to identify colors
• Able to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel or crouch
  
  

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the associate. Other duties will be assigned as needed.

EOE/AA: Minorities/Females/Veterans/Disabled

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing as well as participate in E-Verify.