What are the responsibilities and job description for the Accounts Receivable Specialist position at Unlockt Brands Inc.?
Company Description Unlockt Brands is the bridge between Korea's most innovative beauty and wellness brands and U.S. consumers. We build, operate, and grow category-defining brands — from skincare and wellness to color cosmetics and nail care — that are transforming how people experience K-beauty. Our mission is simple: to unlock the full potential of K-beauty in the global market — through data, creativity, and bold execution.
Role Description We are looking for a detail-oriented and proactive Accounts Receivable Specialist with hands-on experience managing AR for large national retail accounts. This role goes beyond basic invoice processing — you will own the end-to-end AR cycle for our key retail partners, with a strong focus on chargeback investigation, dispute resolution, and deduction management. The ideal candidate has direct experience working with EDI-based retailers and understands the operational nuances of selling to major big-box and off-price chains.
National Retail Account AR Management
- Own and manage all AR activity for national retail accounts including Target, Walmart, TJX Companies (T.J. Maxx / Marshalls), Ross Stores, Nordstrom, and similar major retailers
- Monitor open invoices, track payment timelines, and reconcile remittance advice against expected payments
- Coordinate with retailer portals (e.g., Target POL, Walmart Retail Link, SPS Commerce) to pull invoices, remittance data, and deduction detail
- Ensure timely and accurate cash application for high-volume payment batches
Chargeback & Deduction Management
- Identify, categorize, and track all chargebacks and deductions received from national retail accounts
- Investigate the root cause of each deduction — including shortage claims, compliance violations (routing, labeling, PO violations), pricing discrepancies, and late shipments
- Compile supporting documentation (BOLs, PO confirmations, ASNs, carrier confirmations) and submit formal disputes through retailer portals
- Follow up on open disputes through resolution and maintain a running aging report of contested deductions
- Work cross-functionally with logistics, operations, and sales teams to prevent recurring chargeback issues
Reconciliation & Reporting
- Perform monthly AR reconciliation and ensure books are clean and current in QuickBooks Online
- Prepare weekly/monthly AR aging reports by retailers and escalate high-risk items to management
- Support month-end close activities, including AR sub-ledger reconciliation and journal entry support
- Maintain organized records of all invoices, remittances, deduction communications, and dispute outcomes
Cross-Functional Coordination
- Liaise with 3PL partners, freight carriers, and internal operations to gather evidence for dispute packages
- Communicate professionally with retailer AP teams to resolve payment discrepancies
- Collaborate with the supply chain finance team (e.g., Chase Supply Chain Finance) to ensure AR records align with funded invoices
Qualifications
Required
- 3–5 years of AR experience with a strong focus on national retail / wholesale accounts
- Direct experience with at least two of the following: Target, Walmart, TJX, Ross Stores, Nordstrom, or comparable big box / off-price retailers
- Proven track record of managing and disputing chargebacks and deductions
- Proficiency in QuickBooks Online or ERP accounting software
- Experience navigating retailer portals (e.g., Target POL, Retail Link, SPS Commerce, or similar EDI/portal environments)
- Strong Excel skills (VLOOKUP/XLOOKUP, pivot tables, data reconciliation)
- Excellent organizational skills with the ability to manage high-volume, detail-intensive work
Preferred
- Experience in consumer goods, beauty, apparel, or CPG industry
- Familiarity with supply chain finance programs (factoring, SCF, early pay programs)
- Experience with Transaction Pro, SPS Commerce, or other EDI/import tools
- Bilingual in Korean and English is a plus
- Associate or bachelor’s degree in accounting, Finance, or Business Administration
What We Offer
- Health insurance
- Generous PTO / Sick Leave
- Free lunch and snacks