What are the responsibilities and job description for the Lead HVAC/R Technician position at Unlimited Service Group?
Description
Position at K&D Factory Service
Lead Commercial HVAC/R Service Technician
Chambersburg, PA
We're seeking a Lead Commercial Service Technician with deep expertise in commercial refrigeration to take charge of field operations, mentor junior techs, and serve as a frontline ambassador for our brand. This is a leadership role for a seasoned professional who thrives on solving complex technical challenges, delivering outstanding customer service, and driving operational excellence.
Key Responsibilities
- Lead and execute service calls for commercial refrigeration systems, including reach-in/walk-in coolers and freezers, ice machines, and prep equipment
- Serve as a technical authority, guiding diagnostics and repairs with precision and efficiency
- Mentor and support junior technicians through hands-on training and field coaching
- Represent the company with professionalism and integrity in all customer interactions
- Coordinate with dispatch, sales, and management to ensure seamless service delivery
- Provide prompt and accurate quotes for suggested repairs and/replacements
- Identify growth opportunities within existing accounts and contribute to customer retention
- Maintain service vehicle and manage parts inventory with accountability
- Participate in on-call rotation and respond to emergency service needs
- Document service activities and ensure compliance with company standards
- Champion safety, quality, and continuous improvement
Required Qualifications
- Minimum 5 years of hands-on experience in commercial refrigeration and HVAC repair
- Proven ability to lead service calls independently and manage customer relationships
- Strong electrical, mechanical, and electronic troubleshooting skills
- Excellent communication and interpersonal abilities
- Professional appearance and commitment to excellence
- Completion of a successful background check and drug screen.
- Must be at least 18 years of age
- Driving record must align with our safety standards
Preferred Qualifications
- Experience with hot-side equipment and food/beverage systems preferred
- CFESA certification and EPA Universal Certification
- Computer literacy and comfort with service management platforms
Perks
- Competitive hourly pay monthly technician bonus program
- Overtime and double time for on-call work
- Paid time off holiday pay
- Health, dental & vision insurance
- Company-paid life and disability insurance
- 401(k) with company match
- Fully stocked company service truck, phone, tablet, and uniforms
- Ongoing paid training through CFESA and manufacturers
- Enjoy the benefits of our Town Shares program, giving you the opportunity to share in the long-term financial success of our company as you grow with us!
Apply today and join a team that's been keeping commercial kitchens cooking for over 75 years!
K&D Factory Service has been servicing the Keystone State since 1945. K&D specializes in the repair of commercial refrigeration, HVAC, and food service equipment in restaurants, schools, hospitals, and nursing homes. Our technicians are servicing the Pennsylvania area out of 7 branches in Harrisburg, York, Lancaster, Williamsport, Allentown, Altoona, and Scranton. We are seeking Technicians with 2 years of industry or related experience to join our team!
K&D Factory Service is an equal opportunity employer. We believe in building a diverse team and a supportive work environment where your experience is respected and your growth is encouraged.
K&D Factory Service is a division of Unlimited Service Group, "All Unique, All United."
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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