Accounts Receivable Specialist

Accounts Receivable Specialist
Location: Plymouth, MI
Schedule: Full-Time | Monday- Friday | 8:00 AM - 4:30 PM | In Office
Rate: Starting $21.00

Position Summary
We are seeking a highly organized, customer-focused, and dependable Accounts Receivable Specialist to join our branch team. While this position is responsible for supporting the Accounts Receivable process, it is also highly customer-facing. You will serve as one of the primary points of contact for customers, assisting with billing inquiries, account questions, invoice processing, and payment follow-up while providing exceptional customer service. The ideal candidate enjoys building customer relationships, communicating professionally, and working collaboratively with multiple departments to ensure an outstanding customer experience.
Essential Functions
* Customer Service: Serve as a primary point of contact for customers by responding to billing inquiries, resolving account questions, providing updates, and delivering professional, timely customer service.
* Accounts Receivable: Monitor Accounts Receivable email inboxes, send customer statements, follow up on outstanding invoices, and communicate professionally with customers regarding payment status.
* Invoice Processing: Send invoices daily, accurately input invoices into online customer billing portals, and ensure all billing documentation is submitted according to customer requirements.
* Administrative Support: Maintain accurate customer records, scan and file documents, manage daily mail and support general office operations.
* Billing & Documentation: Ensure invoices, statements, and customer account information are accurate and up to date while maintaining proper documentation for internal records.
* Cross department Collaboration: Work closely with the service, dispatch, parts, warranty, and accounting team to resolve customer account issues, support billing processes, and ensure positive customer experience.
* Problem Solving & Adaptability: Take initiative, handle changing priorities, and assist with additional responsibilities as needed.
* Safety Commitment: Follow all company safety policies and accident prevention procedures while maintaining a safe work environment.
Minimum Qualifications
* Two years of related education and/or experience preferred.
* Successful completion of a drug screen and criminal background screening.
* Must be at least 18 years of age.
* Strong customer service, communication, and problem-solving skills
* Ability to work independently while staying organized and managing priorities.
* Comfortable using computers, office equipment, and business systems.
* Commitment to workplace safety and company procedures.
Physical Requirements
* Working primarily in an office environment.
* Ability to occasionally lift and move office supplies, equipment, and boxes.
* Comfortable sitting, standing, and walking throughout the workday.
* Ability to operate standard office technology and equipment.

Benefits of Joining Our Team

* Medical and Dental Benefits
* Life Insurance
* PTO
* 401k & Company Match
* Town Shares program, which allows you to share in the long-term financial success of our company as you grow with us.

About Bildon Parts & Service
For over 50 years, Bildon Parts & Service has provided trusted repair and maintenance solutions for commercial cooking, refrigeration, ware-washing, beverage, and ice equipment throughout southern Michigan. Our team is built on the core values of Safety, Integrity, Courage, Innovation, and Passion. Join us and be part of a company committed to service excellence.