RV Service Advisor/Writer

Job Summary
We are seeking a dynamic and detail-oriented Service Writer to join our RV service team. In this vital role, you will serve as the primary point of contact for customers bringing their vehicles in for maintenance and repairs. Your enthusiasm and excellent communication skills will ensure a positive customer experience while accurately documenting vehicle issues, recommending necessary services, and coordinating with technicians to deliver top-quality service.

Duties

• Greet customers warmly and professionally, establishing a welcoming environment for vehicle drop-offs and inquiries
• Listen carefully to customer concerns and accurately document vehicle issues using dealership or shop management software
• Explain recommended services clearly, including RV diagnostics, repairs, and maintenance procedures.
• Prepare detailed estimates for repairs and service work using RV estimating tools while ensuring transparency with customers
• Coordinate with technicians to prioritize repairs and ensure timely completion of service orders
• Upsell additional services or maintenance based on vehicle needs to enhance customer satisfaction and dealership revenue
• Handle cash transactions, process payments accurately, and maintain proper records of all financial dealings
• Follow up with customers post-service to ensure satisfaction and address any concerns promptly
• Maintain thorough knowledge of current automotive repair techniques, dealership promotions, and warranty procedures
• Keep the service area organized, clean, and compliant with safety standards

Experience

• Proven experience working in an RV dealership or repair shop as a Service Writer or Service Advisor is not mandatory. strong customer service skills and attention to detail is a must!
• Strong knowledge of RV diagnostics, mechanical systems, and repair procedures is a plus
• Demonstrated ability to upsell services effectively while maintaining integrity and customer trust
• Excellent customer service skills with the ability to communicate technical information clearly to clients of varying knowledge levels
• Experience with RV estimating software and familiarity with dealership management systems is a plus
• Mechanical experience or background as a service technician enhances understanding of repair processes and improves communication with technicians
• Prior experience handling cash transactions confidently while ensuring accuracy in record-keeping

Join us if you’re eager to deliver exceptional RV service experiences! We value energetic professionals who are passionate about RVs and dedicated to providing outstanding customer care. This role offers an exciting opportunity to grow within a supportive team environment that appreciates your skills and enthusiasm.

Job Type: Full-time

Pay: $60,000.00 - $90,000.00 per year

Work Location: In person

Salary : $60,000 - $90,000