What are the responsibilities and job description for the Customer Support Specialist-Sales Operations ( FoodHandler)|Reno, NV position at Unlimited Potential?
In this Customer Support Specialist role, you will be responsible for the monitoring of assigned customer, group, or broker accounts. You will be a key contributor to the sales operations, customer service, procurement and clerical support teams.
You will also be responsible for reconciling and processing of customer programs. This includes the management and coordination of programs, projects, document retention, and business analysis related to the development of distributor and key end-user group relationships. In this role, you will provide the highest level of program support with an emphasis on: analytical ability, understanding of customer dynamics, project management, and an attitude of cooperation.
Responsibilities:
- Investigate, validate, reconcile and funding of agreed-to customer programs whether customer-invoiced, deducted or proactively paid.
- Collaborate with Finance to keep customer account aging accurate and up to date, as well as support accurate cash applications
- Collaborate with Finance and Field Sales to recover unauthorized deductions.
- Work closely with Field Sales, act as the liaison between Field Sales and the internal execution of our customer programs.
- Authorize and reconcile deductions using Exceedra (customer program payment status).
- Manage the End-User Rebate/POD contract and claim process using Pricing Management System (“PMS”).
- Accountable to understand all aspects of deduction and program management; work to develop and implement solutions resulting in reducing customer deductions.
Requirements:
- High School diploma or GED required.
- Bachelor's degree, preferred.
- 2–5 years' experience in two or more of the following areas is preferred: Finance, Accounting, Business Analysis, Collections, Customer Service, Sales.
- Analytical ability to learn new systems quickly (MS Dynamics SL, Promo-Assist, SDS, PAM).
- Verbal, written, and interpersonal communication skills.
- Strong organizational skills; must be a self-starter and be able to work with minimal supervision.
- Microsoft Office software with a strong emphasis on Excel; Access database experience a plus.
The perks of being a Bunzl team member don’t stop at being part of a great team or being valued as our #1 asset. We offer a full range of benefits to help our employees take care of themselves and their families today, tomorrow and for the future.
- Bunzl Nevada salary range for this role is $55,000-$70,000/year based on education, experience and geographic location.
- Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days
- Paid Time Off - Vacation, Sick, Holidays and Personal Time
- 401K with generous company match
- Additional benefit information can be found on the Bunzl Careers home page under Benefits and Perks.
Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non‑Food Retail, and Safety industries. We have grown both organically and through acquisitions to exceed $10 billion in sales. Headquartered in St. Louis, Missouri, Bunzl North America operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada, and parts of the Caribbean and Mexico. With more than 10,000 team members and over 400,000 supplies, Bunzl is recognized as a leading supplier across North America—and proudly certified as a Great Place to Work®. At Bunzl, you’ll find Unlimited Potential… your career, our future.
Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.