What are the responsibilities and job description for the Customer Service Representative- Distribution (Anaheim, CA) position at Unlimited Potential?
As a Customer Service Representative, you are a key level of support for our local and regional grocery store, food processor and distributor customers. A large portion of your day will be spent answering customer inquiries and entering & processing orders (50-100 daily) via the AS400 system. In addition to order support, you will investigate customer order and delivery problems and/or complaints to successful resolution. To be most successful in this investigative work, you will need to build and maintain relationships with both internal and external stakeholders.
This is a M-F, 7am-4pm role, working in our Anaheim, CA office.
Responsibilities:
- Handle a variety of in-bound calls, emails and EDI tickets to determine the appropriate course of action
- Ensure delivery of excellent customer services through fast and accurate processing of orders
- Provide pricing and delivery information and processes orders
- Communicate and coordinate with other departments to resolve inquiries
- Serve as a liaison between customers and the sales department
- Make out-bound calls as needed to keep clients updated regarding promotions, new products, and attempt to secure new orders
- Assist customers in the selection of products according to their needs/requirements
- Utilize computer systems to assist with pricing, availability and alternate product selection
- Receive orders and resolves pricing situations encountered during customer transactions using current sales policies
- Assist in resolving shipping discrepancies and errors. This includes obtaining proof of deliveries from the freight carrier and pulling necessary internal documents. Submit credit requests
- Enter sample orders, and follow up with the customer regarding the performance of the sample and obtain an order (if possible)
- Learn about our WLS system and help in data entry and some inventory control functions
Requirements:
- High School Diploma or GED
- Excellent communication skills and proactive problem-solving abilities
- Multi-task oriented
- Customer centric attitude
- Minimum 3 years customer service experience preferred
- College Degree preferred
- Strong user level computer skills in a MS Windows environment: Outlook, Excel, Power Point, Word & TEAMs
- Familiarity AS400 preferred
What’s in it for you?
The perks of being a Bunzl team member don’t stop at being part of a great team or being values as our #1 asset. We offer a full range of benefits to help our employees take care of themselves and their families today, tomorrow, and for the future.
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- Bunzl California pay range for this role is $19 - $23/ hour based on education, experience, and geography.
- Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days – Minimum 30 hours per week
- Paid Time Off – Vacation, Sick, Holidays and Personal Time
- 401K with generous company match
- Additional benefits information can be found on the Bunzl Careers home page under Benefits and Perks
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What are you waiting for? A new career awaits you with endless opportunities.
Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.
Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.
Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.
Salary : $10 - $23