What are the responsibilities and job description for the Benefits & HRIS Operations Specialist position at Unleashed Brands and Careers?
Benefits & HRIS Operations Specialist
Role Summary
The Benefits and HRIS Operations Specialist owns the day to day execution of employee facing Benefits administration, HRIS transactions, and People Team operational support for a high volume, hourly workforce across corporately owned locations. This role serves as the operational backbone of the People function, ensuring accuracy, consistency, and timely resolution of employee inquiries while operating within defined policies and escalation pathways.
This position is designed to centralize repeatable operational work so People leadership can focus on strategy, systems optimization, and workforce analytics. The role requires strong attention to detail, comfort in a fast paced environment, and the ability to own processes end to end within established guardrails.
This position is designed to centralize repeatable operational work so People leadership can focus on strategy, systems optimization, and workforce analytics. The role requires strong attention to detail, comfort in a fast paced environment, and the ability to own processes end to end within established guardrails.
Key Responsibilities
Benefits Administration and Employee Education:
- Own employee facing Benefits administration, including eligibility, enrollment, qualifying life events, and issue resolution
- Execute Benefits education and communication in partnership with Internal Communications and Benefits leadership
- Serve as the primary operational contact with Benefits vendors for day to day administration and employee support
- Support annual Benefits cycles, including open enrollment execution and employee communication
HRIS Transactions and Data Integrity:
- Own employee lifecycle transactions including hires, terminations, job changes, transfers, and status updates
- Conduct routine audits to ensure HRIS data accuracy and reporting integrity
- Partner with HRIS leadership on system testing, enhancements, and data validation
- Maintain clear documentation of operational processes and system procedures
Employee Support and Operational Intake
- Own intake and resolution of People Team inquiries through the ticketing system, meeting defined response expectations
- Provide guidance on established policies and procedures while escalating matters requiring interpretation or decision making
- Identify recurring operational issues and partner on improvements to processes and documentation
Workers Compensation and Leave Support
- Support Workers Compensation administration, including claims intake, documentation coordination, and return to work tracking
- Partner with People leadership and vendors to ensure consistent process execution
- Develop knowledge of Workers Compensation requirements and administration over time, with increasing responsibility based on demonstrated capability
Program Ownership and Continuous Improvement
- Own defined People Team operational programs and ongoing maintenance
- Identify opportunities to simplify processes, improve employee experience, and reduce avoidable inbound volume
- Provide operational insights and feedback to People leadership to support continuous improvement
Required Qualifications
- 3 to 5 years of experience in HR operations, Benefits administration, or People shared services
- Experience supporting a frontline, hourly, or multi location workforce
- Strong working knowledge of Benefits administration and HRIS operations
- Mid to advanced experience with HRIS platforms such as Paycor, Optim8, or similar systems
- Foundational knowledge of employment laws impacting hourly environments, with willingness to deepen knowledge in Workers Compensation and leave administration
- Strong communication skills with the ability to explain information clearly to traditionally non-corporate audiences
- Highly organized, detail oriented, and comfortable managing high volume operational work
Perks:
- Paid bi-weekly
- Company Paid Holidays
- Flexible Paid Time Off
- Paid Parental Leave
- Multiple health care insurance plans that cover medical, dental, prescription, vision, and employer HSA contributions
- Competitive 401(k) Program with employer matching contributions
- Daily dress code of “business casual”
- A positive work environment
- And much, much more
Company Description
Unleashed Brands was founded to curate and grow a portfolio of the most innovative and profitable brands that help kids learn, play and grow. Over the last 10 years, the team at Unleashed Brands has built a proven platform and know-how for scaling businesses focused on serving families. Its mission is to impact the lives of every kid by providing fun, engaging and inspiring experiences that help them become who they are destined to be. Unleashed Brands has more than 1,300 locations open and in development with plans to open more than 100 new units annually over the next 5 years. For more information, please visit www.unleashedbrands.com. Unleashed Brands is headquartered in the Dallas/Fort Worth Metroplex.
Commitment to Equal Opportunity
Unleashed Brands is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.
ADA
Consistent with the Americans with Disabilities Act (ADA), Unleashed Brands will provide reasonable accommodation to participate in the job application or interview process when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.
Unleashed Brands is proud to be an equal-opportunity employer.