Business Services Specialist

Business Services Specialist

Position: Business Services Specialist

Starting Pay Range: $24.48, DOE

Benefits: Yes

FLSA Status: Non-Exempt

Employment Status: Full Time

Location: Laramie, Wyoming 

NATURE/PURPOSE OF WORK:

Under direction of VP Business Services, this position is responsible for supporting and developing new and existing business relationships, assisting with business deposit accounts and Treasury Management services, facilitating onboarding, and coordinating lending opportunities with the Lending Department. 

JOB FUNCTIONS/DUTIES: 

The following EXAMPLES OF DUTIES are NOT intended as a comprehensive list. These provide a representative summary of the major duties and responsibilities. Incumbents may not be required to perform all duties listed and may be required to perform additional, position-specific duties. The primary purpose of this position is to serve as the primary relationship, operational, and administrative support for the credit union’s business members. This role supports growth of the business portfolio through relationship development, onboarding business accounts, administering Treasury Management solutions, coordinating commercial lending support, and delivering exceptional member service to small-to-medium-sized businesses

EXAMPLES OF DUTIES:

Coordinates the implementation, set up, testing, and ongoing support of Treasury management services, including business online and mobile banking, ACH origination, Remote Deposit Capture (RDC), wire transfers, Positive Pay, and merchant services. Maintains required service agreements, authorizations, user access, transaction limits, and related documentation. Works with internal departments and third-party vendors to resolve business banking, payment, merchant service, and technology issues.

Develops and strengthens business-member relationships through proactive outreach and discovery conversations to understand how businesses manage payments, cash flow, borrowing needs, and account access. Identifies business deposit, Treasury Management, and lending opportunities within existing relationships and coordinates appropriate solutions and referrals with internal partners. Maintains prospect and referral activity records, follows up on opportunities, and assists with Business Services pipeline reporting.

Serves as a primary point of contact for business members and as an internal resource to Branch Managers and other member-facing staff regarding business accounts, documentation requirements, treasury services, and business-member inquiries. Supports staff in identifying business needs, making referrals, and coordinating onboarding and ongoing service. Provides training and education to business members on available services, payment procedures, security controls, and fraud prevention practices and assists with technical and transactional issues.

Reviews transaction activity, ACH limits, Positive Pay exceptions, and high-dollar wire activity to help identify and mitigate fraud and account takeover risks. Maintains appropriate records and reporting related to business accounts, treasury services, service utilization, exceptions, and other departmental activity. Ensures business account, lending support, and payment activities comply with applicable BSA/AML, CIP, Beneficial Ownership, NACHA, UCC Article 4A, and credit union policies and procedures.


 


Provides comprehensive support to business members throughout the account and lending relationship. Reviews organizational and legal documentation, including operating agreements, Articles of Organization/Incorporation, resolutions, and other applicable documents, to support establishment of business deposit accounts and coordinates review with Compliance/Legal when ownership, authority, or documentation is complex. Collects and maintains financial statements, tax returns, insurance documentation, organizational documents, and other required information for commercial loan and account files. Coordinates required financial updates, insurance certificates, loan documentation, and financial covenant documentation with members and Lending. Lending retains responsibility for underwriting, credit approval, pricing authority, and portfolio quality.

Performs other duties as assigned or required.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Knowledge of applicable credit union rules, ordinances, codes, regulations, administrative orders, case law and other governing rules and regulations. 


• Knowledge of the principles of member service.


• Knowledge of electronic payment processes ACH file processing, business online banking, and Treasury Management systems; familiarity with NACHA file formats and other common payment-file formats preferred.


• Strong analytical and problem-solving skills with the ability to identify issues, troubleshoot technical and transactional problems, and recommend appropriate solutions.


• Ability to effectively organize and prioritize multiple tasks and projects while meeting established deadlines.


• Strong computer skills with the ability to learn and utilize a variety of financial systems, software, and business applications.


• Strong communication and interpersonal skills with the ability to explain technical information clearly and maintain effective working relationships with members, employees, vendors, and other business partners.


• Ability to exercise sound judgment, maintain confidentiality, work independently, and collaborate across departments to resolve member and operational needs.

MINIMUM QUALIFICATIONS:

Education & Experience

• Associate degree in business, finance, accounting, or a related field and two years of relevant experience, OR a high school diploma and four years of directly related financial-services/business-banking experience. An equivalent combination of education and relevant experience may be considered.


• Direct experience serving business members or commercial customers is preferred. Experience working with business deposit accounts, commercial loan documentation, ACH origination, wire transfers, Remote Deposit Capture (RDC), online banking platforms, or other treasury management services is preferred.

ADDITIONAL REQUIREMENTS:

• Must be able to obtain and must maintain certification as notary for the State of Wyoming within six (6) months of employment.


• Must be proficient in word processing and current spreadsheet software.


• May be required to move and/or transport heavy, bulky supplies, materials and/or other items weighing up to 40 pounds.


• May be exposed to potential physical harm and infectious diseases.


• May be required to work outside the traditional work schedule

HOW TO APPLY:

An application is required through UniWyo Credit Union Human Resources. Interested applicants in need of reasonable accommodations may call Human Resources at 307-721-5612. Application deadline: Open until filled.

EOE/ADA employer.


Notice of E-Verify Participation


This organization participates in E-Verify. The employer will provide the federal government with the form I-9 information to confirm an employee's authorization to work in the U.S. Notice of Participation and the Department of Justice "Right Work" are available here and here. 

Most communication will be done electronically. Please check email, including spam folders.