What are the responsibilities and job description for the FNOL Representative position at UNIVISTA HOLDINGS LLC?
As a First Notice of Loss (FNOL) Customer Service Representative, you will play a crucial role in providing exceptional customer service to individuals reporting motor vehicle accidents. This position demands compassion, empathy, and strong communication skills, particularly when handling sensitive situations. Join our growing organization, where every team member is encouraged to learn, grow, and lead!
Responsibilities:
- Receive, review, and process calls from individuals reporting losses incurred, including accidents, thefts, or other incidents related to motor vehicles.
- Demonstrate compassion and empathy towards callers experiencing difficult situations, ensuring a supportive and understanding approach.
- Drive customer satisfaction by delivering excellent service and efficiently addressing customer inquiries and concerns.
- Multi-task effectively, problem-solve, and maintain a high level of organization and attention to detail in a fast-paced environment.
- Collaborate with team members and work independently to ensure the timely and accurate handling of FNOL claims.
Requirements:
- High School Diploma or G.E.D.
- Bilingual in English and Spanish is required.
- Active insurance adjuster’s license preferred; must obtain and maintain as needed.
- Strong customer service and communication skills.
- Basic proficiency in Microsoft Office.
- High school diploma
- Committed to delivering exceptional customer service and driving customer satisfaction.
- Strong ability to multi-task, problem-solve, and maintain organization and attention to detail.
- Eager to advance career with a reliable company and contribute to a growing organization.
- Enjoy working collaboratively with a team as well as independently.
- high school diploma.
- Bilingual proficiency