CSR 440

• Responsibilities will include handling customer inquiries, resolving issues efficiently, and promoting our products and services.
• Fluency in both English and Spanish is essential for effective communication with our diverse customer base.
• Handle incoming calls from customers promptly and professionally. Initiate outbound calls to follow up on inquiries, resolve issues, or promote products and services.
• Identify customer concerns and resolve them effectively to ensure a positive experience. Utilize problem-solving skills and product knowledge to address inquiries and complaints.
• Strive to provide swift resolutions to customer issues and inquiries. Maintain efficiency while ensuring accuracy and quality in interactions.
• Engage with customers to understand their needs and preferences. Offer personalized solutions and recommendations to meet individual requirements.
• Actively promote our products and services during customer interactions. Utilize upselling and cross-selling techniques to maximize sales opportunities.
• Maintain accurate records of customer interactions, including details of inquiries, resolutions, and follow-up actions. Ensure all documentation is complete and up-to-date.
• Collaborate with team members and other departments to address complex customer issues or escalate unresolved issues as necessary. Work together to achieve common goals and deliver exceptional service.
• Adhere to company policies and procedures, including compliance with regulatory requirements and data protection guidelines. Maintain confidentiality and integrity in handling customer information.
• Attend necessary sales and customer service training sessions.
• Execute local store marketing initiatives and other marketing efforts.
• Represent the company in all business-related activities.
• Other duties assigned.
   

• Fluent in both English and Spanish to effectively communicate with customers.
• Bilingual proficiency is mandatory.
• High school diploma or equivalent is required.
• Basic proficiency in computer usage, including familiarity with CRM systems and Microsoft Office applications.
• Previous experience in a call center or customer service role is preferred. Experience in sales or telemarketing is a plus.
• Excellent verbal and written communication skills. Ability to articulate solutions clearly and concisely.
• Strong problem-solving skills with a focus on delivering timely and effective resolutions to customer issues.
• Strong organizational and time management skills to handle multiple tasks efficiently.
• Professional, energetic, and ability to thrive in a fast-paced environment and adapt to changing priorities.
• 1-year customer service experience preferred, preferably in an insurance-related field with a 2-20/440 license.
• Reliable transportation is required.

Salary : $14 - $16