What are the responsibilities and job description for the Customer Care Center Representative position at Univest?
Overview
At Univest, we believe great service starts with real connection. Our Customer Care Professionals provide exceptional service by phone, email, and chat while building trusted relationships and helping customers find solutions that support their financial well-being. This full-time opportunity includes paid training in our Kulpsville, PA training center, with a hybrid work environment available after the 4–6 month training period, along with incentives, competitive pay, great benefits, and a supportive work environment. Interested in learning more? Apply today.
Responsibilities
CUSTOMER CARE CENTER HOURS:
Develop knowledge and a comprehension of Univest Products and Services
Leverage bank promotions
Following call center “scripts” when handling different topics
Answer customer calls to learn about and address needs, complaints, or other issues with products or services. Actively listen, diffuse difficult situations, research every issue, and provide solutions.
Upsell additional products/services when appropriate.
Build sustainable relationships and engage customers by going “the extra mile”
Keep clear records of all conversations in call center database
Frequently attend educational seminars to improve knowledge and performance
Meet personal/team qualitative and quantitative targets
Replying to customer queries in a timely, efficient and accurate way, via phone, email, or chat
Follow up with customers to ensure their technical issues are resolved
Accountable for compliance with laws and regulations that apply to this position including the Univest Code of Conduct.
Perform other duties as assigned.
Qualifications
QUALIFICATIONS:
The salary for this position is $22/hr
Benefits Overview
Univest offers a comprehensive benefits package that includes:
#Univest
#INDUNI
An Equal Opportunity Employer. Univest does not discriminate against any applicant for employment because of race, color, religion, religious creed, ancestry, national origin, age, sex, disability or protected veteran status.
Notice to Recruiters
At Univest, we believe great service starts with real connection. Our Customer Care Professionals provide exceptional service by phone, email, and chat while building trusted relationships and helping customers find solutions that support their financial well-being. This full-time opportunity includes paid training in our Kulpsville, PA training center, with a hybrid work environment available after the 4–6 month training period, along with incentives, competitive pay, great benefits, and a supportive work environment. Interested in learning more? Apply today.
Responsibilities
CUSTOMER CARE CENTER HOURS:
- Monday, Tuesday, Thursday, Friday: 10 am - 7pm
- Saturday: 9 am – 3 pm (2-3 per month are required)
Develop knowledge and a comprehension of Univest Products and Services
Leverage bank promotions
Following call center “scripts” when handling different topics
Answer customer calls to learn about and address needs, complaints, or other issues with products or services. Actively listen, diffuse difficult situations, research every issue, and provide solutions.
Upsell additional products/services when appropriate.
Build sustainable relationships and engage customers by going “the extra mile”
Keep clear records of all conversations in call center database
Frequently attend educational seminars to improve knowledge and performance
Meet personal/team qualitative and quantitative targets
Replying to customer queries in a timely, efficient and accurate way, via phone, email, or chat
Follow up with customers to ensure their technical issues are resolved
Accountable for compliance with laws and regulations that apply to this position including the Univest Code of Conduct.
Perform other duties as assigned.
Qualifications
QUALIFICATIONS:
- High school diploma/GED or equivalency
- Previous experience with MS Office Suite, Salesforce, Xperience preferred
- 2 Experience in Retail Sales or Telemarketing with proven sales results
- Strong written/verbal/organizational skills
- Attention to detail and ability to prioritize
- Energetic and engaging interpersonal communication skills
- 2 years customer support experience or experience as a client service representative
- Strong phone contact handling and active listening skills
- Customer-oriented with the ability to adapt and respond to various customer scenarios
- Ability to multi-task, prioritize and manage time effectively
- Previous banking experience or completion of ABA Banking Basics suite
- Completion of training in SSR Suite
- Neat, professional appearance following established guidelines for appropriate dress
- NMLS registered or ability to obtain NMLS registration within 90 days of hire
The salary for this position is $22/hr
Benefits Overview
Univest offers a comprehensive benefits package that includes:
- Health Insurance: Medical, dental and vision coverage (single or family; begins the first of the month following start date)
- Retirement Plan: Participation in 401(k) plan with up to a 3% employer match after 6 months of employment
- Paid Time Off (PTO): 15 days annually (prorated your first year)
- Short Term Disability: 12 weeks of sick time with a doctors note after 6 months of service
- Holiday Time Off: 11 paid holidays
- We offer company paid life insurance: as well as other supplemental insurances
- Tuition reimbursement
- Employee Wellness programs: including fitness club discounts and fitness tracker discounts/ annual reimbursement
- Discounts: on loan products
- Professional development trainings
#Univest
#INDUNI
An Equal Opportunity Employer. Univest does not discriminate against any applicant for employment because of race, color, religion, religious creed, ancestry, national origin, age, sex, disability or protected veteran status.
Notice to Recruiters
Salary : $22