What are the responsibilities and job description for the Administrative Assistant/Customer Service Representative position at University Termite & Pest Control, Inc.?
University Termite & Pest Control is a well-established, reputable, family-owned, and operated company serving all of Arizona for over 50yrs! Our home office is in Tucson AZ. We have a branch office located in Tempe, AZ and a second branch office located in Sierra Vista, AZ. We have a dedicated, highly trained, hardworking team throughout our company with even better customers. It is important to us to find the right people that will go above and beyond, love what they do, and most importantly have fun while doing it! It’s very important to us and the culture of the company that the candidates fit our core values.
Right People in the Right Seats- The Right talented people in the right seats to help the company exceed all expectations and goals.
Winning – Always striving to be the best at what we do. Problems become opportunities to be better.
Pride- Taking pride in our work every day in every aspect of our company.
Fearless- Never afraid of new opportunities, growth and taking chances on people and processes making our company the best.
Integrity- Doing the right thing no matter who is aware of it or not.
In your first few months, you will learn how to help all types of customers effectively and efficiently, mainly through phone calls and emails while also learning about our different departments ensuring your success.
Shift is Monday-Friday with the possibility of rotating Saturdays during the busy seasons (March to Sept)
40 hours a week guaranteed.
Health benefits after 90 days
Monthly Bonus Program
All positions include speaking with customers over the phone. Specific duties/roles may include:
- Inbound customer service calls for existing customers
- Responding to customer emails and text messages
- New customer onboarding and verification
- Outbound billing, scheduling, quality assurance follow up calls
- Scheduling appointments
- Administrative tasks (data entry, auditing, etc.)
- Inbound Sales
- Account Retention
Qualifications:
- High School Diploma or G.E.D
- Pass a background check
- Computer and Typing experience
- Clear written and verbal communication skills
- Strong interpersonal communication skills
Customer service, previous job longevity and phone skills experience preferred.'
Job Type: Full-time
Pay: $16.00 - $25.00 per hour
Benefits:
- 401(k) matching
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
Salary : $16 - $25