USG Goes Global Program Manager

The University System of Georgia (USG) is comprised of 26 higher education institutions as well as the University System Office (USO). Within the USO, our administrative operations are primarily housed in the Trinity Washington Building located in downtown Atlanta. Our Information Technology Services (ITS) division is located in Athens. The University System of Georgia Shared Services Center (SSC) is located in Sandersville. The Georgia Public Library System is located in Atlanta. The Georgia Archives is located in Morrow. The State of Georgia Records Center is located in Austell.

This position manages all aspects of the USG Goes Global program under the direction of the Director of International Education. The USG Goes Global program is an administrative unit housed at the University System of Georgia that oversees all USG consortia study abroad programs. Program management consists of budgeting oversight, and coordination of a tuition sharing model facilitated by the University of West Georgia. In addition to budgeting duties, the Program Manager will provide assistance to individual program directors and teaching faculty, oversee on-site providers, maintain the website, coordinate faculty and course approvals for all programs, maintain the applicant management system and CRM, and program marketing.

o Oversees program and tuition budgets including collection of program charge for all USG Goes Global study abroad consortia programs and payouts from program charge account to approved and contracted vendors.
o Oversee student application process, including application submission and review, receipt of program charge, course selections, passport copies, surveys, consent, waiver and approval forms via a provided CRM.
o Provide real-time assistance to program directors and teaching faculty before, during and after program delivery.
o Oversee on-site providers at each study abroad location.
o Plan and run all meetings associated with USG Goes Global programs such as faculty selection and orientation (includes maintenance of policies and procedures handbook), student orientation (including creation of orientation handbook), curriculum committee reviews, and general update meetings for institutional representatives.
o Maintain CRM to facilitate student application process, maintenance of leads, faculty credentials. Also, use CRM to create reports and provide data.
o Maintain International Education and USG Goes Global Website.
o Creates USG Goes Global Marketing materials and attends study abroad fairs and other venues to promote programs.
o Coordinates curriculum committee groups to provide SACs compliance for USG Goes Global unit programs.
o Accreditation oversight, including Xitracs entry and maintenance.
o Assists in preparing recommendations for executive leadership regarding financial management policies and procedures.
o Calculates, monitors and plans the development and utilization of reserves.
o Manages charts of accounts.
o Prepares a variety of regular and special reports.
o Assists in negotiating business terms and conditions and vendor pricing with new and existing University System of Georgia (USG) contracts.
o Reviews vendor contracts for accuracy and completeness; evaluates and approves vendor change requests.
o Assists in developing customized solutions with vendors.
o Maintains strategic relationships with vendors.
o Improves processes and policies in support of department mission and goals.
o Ensures vendor compliance with state and USG regulations.
o Resolves issues and implements solutions to address negative vendor performance.
o Oversees programmatic and budgetary activities for assigned program(s).
o Works collaboratively and assists system institutions with program-related activities and services.
o Collaborates with USG and external constituencies to conduct needs assessments and to recommend and implement solutions to specific programmatic related issues and concerns.
o Research and develops recommendations for new policies and policy revisions.
o Collects and analyzes related data; prepares a variety of regular and special reports.
o Serves as liaison with system institutions.
o Designs, plans and implements professional development training for faculty and staff.
o Facilitates relationships with partner agencies across initiatives.
o Serves on a variety of internal and external committees, working groups, and task forces.
o Performs related duties as assigned.

Educational Requirements

Baccalaureate degree required.

Required Experience

Over three years of related experience required.

ABILITIES
Ability to prioritize tasks in alignment with the priorities of the organization.
Ability to respond diplomatically to sensitive and critical issues.
Ability to effectively multi-task.

KNOWLEDGE
Demonstrated ability to comply with international and U.S. budgeting and accounting principles
Experience and/or working knowledge of study abroad programs
Experience and/or knowledge of study abroad software/CRMs such as Via TRM or Terra Dotta
Attention to Detail
Ability to speak to medium to large groups including students, parents and university representatives from all levels and other stakeholders
Ability to work independently
Knowledge of Board of Regents purchasing and licensing policies and procedures.
Knowledge of University System of Georgia Business Procedures.

SKILLS
Skill in the analysis of financial data and the preparation of related reports.
Skill in collaborating with multiple constituents.
Skill in decision making and problem solving.
Skill in interpersonal relations and in dealing with the public.
Skill in oral and written communication.

The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at

Offers of employment are subject to federal and state laws, as well as the statutes, rules, and regulations of this institution, and the Bylaws and Policies of the Board of Regents (BOR) of the University System of Georgia (USG). These Bylaws and Policies are available for inspection upon request.

The University System Office is an equal employment, equal access, and equal opportunity employer. It is the policy of the University System Office to recruit, hire, train, and promote persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50).

For questions or more detailed information regarding this policy please contact the University System Office Human Resources at 404.962.3242. Individuals requiring disability related accommodations for participation in any event or to obtain print materials in an alternative format, please contact Human Resources.

This is not a supervisory position.
This position has financial responsibilities.
This position will not be required to drive.
This role is not considered a position of trust.
This position requires a purchasing card (P-Card).
This position may travel 1% - 24% of the time
This position does not require security clearance.

Offers of employment are subject to a background investigation, including criminal records history, to determine eligibility for employment. Additionally, credentials and employment history stated in your application materials are also subject to verification.

For certain positions, a satisfactory credit check, MVR, or other relevant investigations may also be conducted. The University System Office holds the sole discretion in assessing eligibility for employment.