Dining Services Manager

University of Puget Sound

Job ID: 8526

Location:

Full/Part Time: Full Time

Regular/Temporary: Regular

Staff Posting Details

Appointment: Regular, full-time (1.0 FTE) position.

Work Location:

This position is based in Tacoma, WA. This is an on-campus role only.

Please note that we generally do not sponsor applicants for work visas for staff positions. Therefore, we generally require applicants for staff positions to be currently authorized to work in the United States on a full-time basis.

Position Summary

Oversees the set-up, service, staffing and cleanup for all meal services for up to 7,000 transactions daily in a residential college environment. Complies with Dining & Conference Services (DCS) standards and philosophy in performing all key areas of accountability and other essential duties and responsibilities.

Essential Job Functions And Responsibilities

• Manages daily Diner operations with an emphasis on customer service.
• Scheduling of staff to ensure continuous coverage throughout service times
• Daily supervision of all servery positions
• General oversight of staff members
• Follows and adheres to departmental and University protocols, standards, rules and policies
• Ensures proper signage for product identification and dietary concerns
• Drives servery Hazard Analysis for Critical Control Points (HAACP) compliance and general cleanliness
• Customer issues/suggestions
• Helps resolve immediate customer issues: escalate to ADDS if unable to resolve within approx. 5 minutes
• Collaborates on solutions for customer suggestions/requests
• Leads and develops regular and student staff members, creating a dynamic staffing environment.
• Interviews and hires student staff
• Ensures proper orientations and training of all staff members, including temporary staff
• Promotes and tracks cross-training
• Provides continuous customer service training
• Assists the management team in evaluating and developing staff performance
• Works with supervisor to coach staff on performance issues, taking corrective action as needed
• Participates in progressive counseling as appropriate
• Communicates departmental initiatives and announcements, University events, and other pertinent information to staff members
• Communicates any issues promptly to supervisor. Participates in resolution as appropriate
• Actively participates in venue improvement planning, including new product/menu concepts, marketing and signage, and pricing
• Works in a collaborative manner with culinary, conference, catering and purchasing teams, as well as other University groups
• Coordinates with catering and other teams on special events
• Occasionally works in diner stations as needed
• Motivates staff, cultivates team building and problem solves
• Maintains comfortable and pleasant environment for guests
• Performs duties in a safe manner and reports all accidents to the immediate supervisor
• Performs other duties as assigned by supervisor
• Complies with Dining & Conference Services (DCS) standards and philosophy
• Adheres to policies as outlined in the DCS Handbook
  

Supervisory Responsibilities

• Supervises Dining Service Workers
• Perform and oversee personnel functions including hiring, performance evaluations, discipline and scheduling
• Assures The Diner staff is doing their jobs adequately
• Manages hours and schedules for all Diner staff members
• Provide timely performance reviews for staff members
• Enforces policies as outlined in the DCS Staff Handbook.
  
  

Qualifications

Candidates must be able to explain and/or demonstrate that they possess the knowledge, skills, and abilities to safely perform the essential functions of the job, with or without reasonable accommodation.

• Demonstrates time management skills supporting a complex work load; ability to prioritize and manage multiple projects
• Well versed in Microsoft Software Suite
• Ability to pass pre-employment background inquiry and testing, including a physical, drug screening, and strength test
• Must possess a valid Food Worker Card
• Regular and reliable attendance
• Must possess a Manager's ServSafe certificate
• Ability to respectfully work, communicate and provide leadership within a diverse campus community
  
  

Education/Experience

• A college or university degree with four or more years of related experience; or an equivalent combination of education, training and experience.
  
  

Language Skills

• Must be able to speak clearly, listen attentively, read, write, and understand English
• Ability to communicate with all levels of staff members in various settings, including one-on-one and small groups
• Tact in working with professional peers from other departments and all subordinates
  
  

Mathematical Skills

Reasonable skill in computing, reporting and working with numbers as it applies to pricing and cashiering; calculating work schedules and time-cards; estimating production needs

Reasoning Ability

• Proven strategic planning skills and a customer focused business approach
• Ability to think quickly and accurately, showing initiative and sound judgment
• Ability to communicate operational challenges, with recommended solutions where possible
  
  

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to stand, walk, and reach with hands and arms
• Frequently required to use hands to finger, handle, or feel; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell
• Regularly required to lift and/or move up to 30 pounds
  
  

Compensation And Benefits

The anticipated range for this position is $28.60. Decisions about starting salaries are made based on the extent and relatedness of the candidate's education and experience and on internal equity and market considerations.

Puget Sound offers a generous benefits package for eligible staff employees, including:

• Medical, dental, and vision
• Life insurance and long-term disability
• Employee Assistance Program
• Retirement plan options and 403(b) contributions
• Paid vacation, sick leave, floating holiday, campus holidays and bonus holidays
• Education benefits, such as full tuition for eligible employees and their families
• Access to university facilities and entertainment (fitness center, pool, library, concerts, lectures and more!)
  
  

Please Note

• Positions that work less than .75 FTE (1,560 hours per year) do not qualify for long-term disability or education benefits.
• Positions that work less than .50 FTE (1,040 hours per year) will accrue paid sick leave but are not eligible for additional benefits.
• Temporary positions that work at least .50 FTE (1,040 hours per year) will be eligible for benefits.
  
  

This position is non-exempt from the provisions of the Fair Labor Standards Act.

For more information on Puget Sound's non-exempt staff benefits package, visit: Summary of 2025 Benefits for Staff Members in Non-Exempt Positions.pdf

For the Campus Holiday and Bonus Day Schedule, visit: https://www.pugetsound.edu/human-resources

Application Deadline

Review of applications will begin immediately. Search and selection procedures will be closed when a sufficient number of qualified candidates have been identified.

Required Documents

• Resume
• Letter of Interest
  
  

Applications submitted without the required attachments will not be considered.

All offers of employment are contingent on successful completion of all required background checks.

University Diversity Statement

We Acknowledge

• The richness of commonalities and differences we share as a university community.
• The intrinsic worth of all who work and study here.
• The investigation and reflection enhance that education upon multiple perspectives.
  
  

We Aspire

• To create respect for and appreciation of all persons as a key characteristic of our campus community.
• To increase the diversity of all parts of our university community through a commitment to diversity in our recruitment and retention efforts.
• To foster a spirit of openness to active engagement among all members of our campus community.
  
  

We Act

• To achieve an environment that welcomes and supports diversity.
• To ensure full educational opportunity for all who teach and learn here.
• To prepare citizen-leaders effectively for a pluralistic world.
  
  

Puget Sound is committed to an environment that welcomes and supports diversity. We seek diversity of identity, thought, perspective, and background in our students, faculty, and staff. To learn more please visit: https://pugetsound.edu/about-puget-sound-0/mission-core-values/institutional-equity-diversity

The University of Puget Sound is an equal opportunity employer.

How To Apply

For complete job description and application instructions, visit: www.pugetsound.edu/employment

About Puget Sound

Puget Sound is a selective national liberal arts college in Tacoma, Washington, drawing 2,600 students from 48 states and 20 countries. Puget Sound graduates include Rhodes and Fulbright scholars, notables in the arts and culture, entrepreneurs and elected officials, and leaders in business and finance locally and throughout the world. A low student-faculty ratio provides Puget Sound students with personal attention from faculty who have a strong commitment to teaching and offer 1,200 courses each year in more than 40 traditional and interdisciplinary fields, including graduate programs in occupational and physical therapy and in education. Puget Sound is the only nationally ranked independent undergraduate liberal arts college in Western Washington, and one of just five independent colleges in the Pacific Northwest granted a charter by Phi Beta Kappa, the nation’s most prestigious academic honorary society. Visit "About Puget Sound" (http://www.pugetsound.edu/about) to learn more about the college.

As a strategic goal and through our core values, University of Puget Sound is committed to an environment that welcomes and supports diversity. We seek diversity of identity, thought, perspective, and background in our students, faculty, and staff. EOE/AA

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