What are the responsibilities and job description for the Patient Service Rep - University Center for Pain Management of Knoxville position at University Physicians' Association?
Description
We are seeking a detail-oriented and reliable Patient Service Representative to join our team. This position plays a vital role in supporting patients’ access to care by contributing to various administrative and front-end workflows. Responsibilities are revolving and may include referral and prior authorization coordination, insurance verification, EMR communication support, and patient financial engagement. The ideal candidate thrives in a fast-paced clinical environment, is highly organized, and values accuracy and teamwork.
Key Responsibilities May Include:
- Assisting with the processing of incoming referrals to ensure timely scheduling and coordination of care.
- Coordinating prior authorization requests and following up on approvals to avoid delays in treatment.
- Managing the EMR inbox by monitoring and responding to provider and patient messages.
- Verifying insurance coverage and documenting benefits ahead of scheduled visits.
- Communicating clearly with patients regarding balances and financial responsibility.
- Documenting account details and tracking in-clinic payments.
- Supporting general front office operations and administrative tasks as needed.
- Any other duties as determined by management
Requirements
- Prior Pre-Cert and Referral Experience required.
- High school diploma or equivalent required.
- Previous experience in a healthcare or administrative setting preferred.
- Strong communication and organizational skills.
- Ability to manage multiple priorities and contribute to a team-oriented environment.