Virtual WelcomeWare Agent/Patient Coordinator (on-site)

Company Description

University Physical Therapy is the premier choice for exceptional sports rehabilitation and physical therapy services. Our commitment to evidence-based quality care and patient outcomes is unparalleled. We foster a culture of innovative and personalized therapeutic planning, education, and intervention.

We’re looking for a personable, proactive Patient Coordinator to work on-site alongside WelcomeWare to create a smooth, welcoming, and efficient patient journey. While WelcomeWare handles much of the digital intake, you’ll play a key role in guiding patients, solving problems, and providing the human connection that technology can’t replace. Your big smile in our fun and energetic clinic will go a long way!

Job Description

• Be the friendly first point of contact for new and returning patients
• Answer calls and messages with professionalism, empathy, and positivity
• Help patients schedule and prepare for their visits
• Guide patients through onboarding steps and required paperwork
• Collect and update demographic and insurance information
• Support eligibility and benefits verification processes as assigned
• Communicate clearly about appointments, referrals, and next steps
• Coordinate with clinic teams to ensure a smooth patient experience
• Document interactions accurately in our systems
• Protect patient privacy and maintain HIPAA compliance at all times
• Step in to help solve patient concerns and route urgent needs appropriately
  
  

Qualifications

• Customer service, patient access, call center, or medical front office experience
• Experience in outpatient or rehabilitation settings is a plus
• Familiarity with EMR or scheduling systems is helpful
• Bilingual skills are a bonus
  
  

Additional Information

What Makes You a Great Fit

• You genuinely enjoy helping people and making them feel heard
• You communicate clearly and kindly — on the phone and in writing
• You’re organized and detail-oriented
• You’re comfortable using scheduling and computer systems
• You can manage multiple tasks while staying calm and professional
• You take pride in delivering excellent service every time
  
  

Why You’ll Love This Role

• You’ll make a daily difference in people’s care experience
• You’ll be part of a supportive, mission-driven healthcare team
• Your voice and attitude will directly shape patient satisfaction
• You can work remotely while staying closely connected to clinic teams