What are the responsibilities and job description for the Part Time Leasing Consultant position at University Partners?
Daily/Weekly
- Daily Opening and Closing Procedures: Perform a daily “marketing” inspection, including the check of the model, the condition of the leasing path, and amenities areas. Pick up trash while carrying a trash bag and sparkle kit
- Answer all phone calls, emails, and voicemails that come in throughout the day
- Signage Inspection: Inspect bootlegs, banners, balloons, and brochures
- Leasing Office/Clubroom Appearance: Vacuum and clean clubroom as needed, if not performed by housekeeper
- Refreshments: Prepare cookies or restock candy, beverages, and coffee each morning. Notify Community Manager when supplies are needed
- Leasing: Greet prospects and show apartments and coordinate the leasing process. Review applications from applicants and provide information to Assistant Community Manager for verification
- Leads: Maintain Guest Cards and maintain leasing notebook. Follow-up on all traffic with a Thank You email the same day as their visit and a phone call within 24 hours of their visit. Review all Leads on a weekly basis and ensure that they are complete with notes on follow-up communication
- Applications: Enter prospect information into Entrata as directed by Assistant Community Manager. Follow up with applicant to retrieve any incomplete information
- Lease Files: Once Lease file is complete and all signatures have been provided, ensure that a completed lease file is forwarded to Assistant Community Manager for review and approval. Once approved, send a copy to resident and file lease properly
- Work Orders: In conjunction with Maintenance Team, enter work orders into Entrata. Provide a follow-up call if work cannot be completed within 24 hours. File work orders. Notify Community Manager of problems
- Renewals: complete renewal effort tasks as necessary
- Leads: Archive inactive Leads. Ensure Leads and Applicants in Entrata are up to date
- Outside Marketing: Conduct outside marketing under the direction of the Assistant Manager and Community Manager
- Audit: Complete audits of lease files and Entrata data as instructed by the Assistant Manager and Community Manager
- Market Knowledge: Stay up to date with competitor rental rates, features, and specials to effectively overcome objections while marketing apartments to prospective residents
- Roommate Matching: Assist Assistant Community Manager with roommate matching processes and communication
- Move-In Communication: Communicate to Assistant Manager and to the Maintenance Supervisor any resident requests or issues during the Turn process
- Move-In Process: Coordinate Move-In process with new residents. In addition to completing lease packet at time of move-in:
- Enter gate codes, distribute parking decals
- Obtain utility hook-up verification from resident (or no mail key)
- Forward Water submetering hook-up sheet to Assistant Community Manager for processing (if property submeters)
- Confirm Resident Contact Information & Demographics in Entrata
- Professional and enthusiastic demeanor resulting from sales, leasing, marketing, and customer service experience
- Able to demonstrate a positive attitude and to enthusiastically and effectively communicate the benefits of the apartment community to prospective students, their parents, and University personnel
- Excellent customer service, sales, and negotiation skills
- Good communication and listening skills
- Able to speak effectively before groups of customers or employees of organization
- Able to read and understand lease documents
- Able to be an effective team player and interact well with others
- Organized and detail oriented
- Patient, even-tempered and works well under pressure
- Able to read and interpret documents such as safety rules, legal correspondence, and procedure manuals
- Able to write routine reports and correspondence
- Able to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Able to compute rate, ratio, percentage, discounts, and pro-rations
- Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
- Effective time management skills
- Able to maintain confidentiality
- Able to follow directions from a supervisor
- Able to understand and follow posted work rules and procedures
- Able to accept constructive criticism
- Able to work weekends or overtime as job requires
