What are the responsibilities and job description for the Full - Time Leasing Consultant position at University Partners?
University Partners is a vertically integrated student housing company that develops, owns, and operates communities near major universities across the U.S. We create student-centered living environments while delivering strong results for our partners. Our teams are fast-moving, people-first, and built on accountability, service, and hustle.
Job Purpose
Each Leasing Consultant has primary marketing responsibility as it relates to engaging prospective residents, supporting current residents, and coordinating lease renewals. Leasing Consultants are the face of the community and play a major role in performance in a highly competitive student housing market. Training focuses on Fair Housing, sales techniques, closing, and objection handling.
Qualifications
At UP, you’ll grow fast, learn real skills, and be part of a team that moves with purpose. If you like people, pace, and seeing your work directly impact results, you’ll fit right in.
Job Purpose
Each Leasing Consultant has primary marketing responsibility as it relates to engaging prospective residents, supporting current residents, and coordinating lease renewals. Leasing Consultants are the face of the community and play a major role in performance in a highly competitive student housing market. Training focuses on Fair Housing, sales techniques, closing, and objection handling.
Qualifications
- Sales, leasing, marketing, or customer service experience with a professional, enthusiastic demeanor
- Strong customer service, sales, negotiation, and communication skills
- Organized, detail-oriented, and able to multitask in a fast-paced environment
- Patient, reliable, and able to work well under pressure
- Strong time management and follow-through
- Comfortable presenting to individuals and small groups
- Able to read and understand lease documents and company policies
- Basic math skills (percentages, discounts, prorations)
- Team-oriented, open to feedback, and able to maintain confidentiality
- High school diploma/ged required; bachelor’s degree preferred
- Relevant experience may substitute for formal education
- Microsoft word and excel proficiency preferred
- Entrata experience preferred
- Student housing or multifamily experience a plus
- Available to work extended hours during peak leasing season (typically may–august), including evenings, weekends, and overtime as needed for leasing, turn, and move-in
- Provide excellent service to residents, prospects, and visitors while meeting occupancy goals
- Follow Fair Housing standards in all interactions
- Greet prospects, conduct tours, manage the leasing process, review applications, and coordinate with the Assistant Community Manager for verifications
- Prepare lease paperwork, addendums, ensure proper signatures, file completed leases, and send copies to residents
- Maintain daily office operations including opening/closing procedures, marketing inspections of model, leasing path, amenities, signage, and office appearance
- Answer and respond to all phone calls, emails, and voicemails throughout the day
- Maintain Guest Cards, leasing notebook, and lead tracking; send same-day thank-you emails and follow-up calls within 24 hours; review leads weekly and document follow-up
- Enter prospects and applicants into Entrata, follow up for missing information, and keep data current
- Inspect units prior to move-in and coordinate with maintenance on work orders, follow-ups, and resident communication
- Support renewal campaigns, manage renewals, and complete renewal documentation
- Participate in outside marketing as directed
- Stay informed on competitor pricing, features, and specials
- Assist with roommate matching and communicate resident needs during Turn
- Coordinate Move-In including gate codes, parking decals, utility verification, water submetering forms, and confirming resident information in Entrata
- Archive inactive leads, audit lease files and Entrata data as instructed
- Performance is measured across teamwork and relationships, decision-making and initiative, job knowledge and skills, and professional communication
At UP, you’ll grow fast, learn real skills, and be part of a team that moves with purpose. If you like people, pace, and seeing your work directly impact results, you’ll fit right in.