Family and District Support Specialist - Continuing Education

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Attention:

The School of Graduate Studies and Continuing Education at the University of Wisconsin - Whitewater seeks a Family and District Support Specialist (Admissions and Recruitment Coordinator I (AE025).

Job Details:

The Dual Enrollment Family and District Support Specialist provides critical front-line assistance for dual enrollment operations, serving as the first point of contact for students, families, and district partners. This position handles daily communications, data entry, and coordination tasks to ensure smooth program function. By maintaining accurate records and delivering excellent customer service, the administrative support staff contributes to the success of students and the strength of district partnerships. This is a full-time, 12 month position with potential flexibility for summer hours.

Responsibilities:

Front-Line Communication

• Serve as the first point of contact for inquiries from students, parents/guardians, and district partners via phone, email, and in-person communication

• Provide accurate information about program procedures, deadlines, and student support resources

• Screen and route inquiries appropriately to advisors, faculty, or managers

• Maintain a professional, service-oriented approach that represents the dual enrollment program positively

Administrative and Data Support

• Enter and update student records, enrollment details, and district partnership information, as appropriate

• Assist with compiling reports, tracking student success indicators, and maintaining data accuracy for compliance and internal use

• Support scheduling, calendar management, and logistics for dual enrollment orientations, meetings, and events

• Prepare correspondence, forms, and documents to support program operations

Program Coordination Assistance

• Assist in distributing program materials to students, families, and district partners

• Provide logistical support for outreach events, visits to high schools, or information sessions

• Help monitor deadlines related to registration, billing, or required documentation, sending reminders as needed

• Collaborate with other dual enrollment staff on projects or special initiatives as assigned

Key Job Responsibilities:

• Creates targeted communication plans and materials based on established goals

• Identifies, promotes, and maintains internal and external partnerships focusing on outreach, recruitment, and admission

• Delivers directed admissions program messaging to internal and external audiences

• Reviews, evaluates, and responds to student applications according to established policies and procedures

• Counsels prospective and admitted students on educational planning and career opportunities

• Engages in extensive outreach and recruitment events, representing the university to prospective students

• Schedules logistics, secures resources, and attend events to promote the Institution

• Identifies opportunities for program improvement or new program development

Department:

Continuing Education

Compensation:

Well-qualified candidates can expect a starting hourly wage within a range of $19.75/hr - $23.00/hr.

UW System employees receive an excellent benefit package. To learn more about the UW System's comprehensive benefit package, review the UW System Employee Benefits Brochure .

Required Qualifications:

• High school diploma or equivalent required; some college or an associate’s degree preferred

• 3 years previous administrative, clerical, or customer service experience, ideally in an education setting

• Proficiency with Microsoft Office (Word, Excel, Outlook) and comfort learning new data systems

• Strong written and verbal communication skills with attention to detail

• Ability to manage multiple tasks, meet deadlines, and maintain confidentiality

• Professional, approachable demeanor with commitment to quality customer service

Knowledge, Skills and Abilities:

• Ability to interact respectfully with people with diverse socioeconomic, cultural and ethnic backgrounds

• Willingness and ability to be an active participant in following applicable safety rules and regulations including necessary training and drills

How to Apply:

Applications received by November 23 , 2025 are ensured full consideration. Applications received after that date may be given consideration at the discretion of the search committee. The most qualified applicants will be invited to participate in the next step of the selection process.

Only complete application packages will be considered. This includes online submission of the following documents:

• Cover Letter

• Resume

• Name and contact information for three professional references

Contact Information:

For questions regarding this position, please contact:
Susie Feuerstein
262-472-3192
feuersts@uww.edu

If you have questions regarding this recruitment or if you are unable to complete the application online due to a disability or system problem, please contact us at (262) 472-1024 or hr@uww.edu .

CONDITIONS OF APPOINTMENT:

University of Wisconsin-Whitewater does not offer H-1B or other work authorization visa sponsorship for this position. Candidates must be legally authorized to work in the United States at the time of hire and maintain work authorization throughout the employment term. If you have questions regarding this, please contact Human Resources. UW-Whitewater is not an e-verify employer, therefore STEM extensions are not options for work authorization.

CAMPUS INFORMATION:

UW-Whitewater is a thriving public university located in southeastern Wisconsin. It leads the way in providing world-class, affordable higher education programs to more students than neighboring regional comprehensives in the University of Wisconsin System. A collaborative team of 1,300 faculty and staff are devoted to the success of the university’s 11,500 students at its main and Rock County campuses. The team provides high-impact practices and academic programs — online and in person — from associate to doctoral levels. Recognized nationally for affordability, inclusion, and career development, UWW serves approximately one-third first-generation students and boasts strength in many areas, especially business and education. The campus and community embrace the Warhawk Family spirit, supporting the university’s arts and nationally recognized NCAA Division-III level championship athletics. As a proud institution of access, more than 10 percent of undergraduate students use the acclaimed Center for Students with Disabilities — a priority mission since the 1970s.

UW-Whitewater's campuses are located centrally near Milwaukee, Madison, and Chicago, offering easy access to the cultural and commercial opportunities of major metropolitan areas. Near both Lake Geneva and the Wisconsin Dells, the area attracts numerous visitors from across the country. Whitewater is a vibrant college community near the Kettle Moraine State Forest offering area residents seasonal outdoor enjoyment. The nearby Rock County campus is located in Janesville, a town of 60,000 located on the Rock River and known as Wisconsin’s Park Place.

ORGANIZATION INFORMATION:

The University of Wisconsin-Whitewater is part of the 13-campus Universities of Wisconsin ( https://www.wisconsin.edu ).

Wisconsin Statute 19.36(7)(b) provides that applicants may indicate in writing that their identity should be kept confidential. In response to a public records request, the University will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful final candidate will be released. See Wisconsin Statute 19.36(7)(a).

Per Regent Policy Document 20-19, University of Wisconsin System Criminal Background Check Policy and Universities of Wisconsin Administrative Policy 1275 Recruitment Policies, UW-Whitewater requires criminal background checks as a contingency to employment. A criminal background check will be conducted prior to an offer of employment. All final candidates must be asked, prior to hire, whether they have been found to have engaged in, are currently under investigation for, or left employment during an active investigation in which they were accused of sexual violence or sexual harassment. When obtaining employment reference checks, these same sexual violence or sexual harassment questions must also be asked.

The University of Wisconsin-Whitewater requires that all employees be active participants in following applicable safety rules and regulations including necessary training and drills.

For UW-Whitewater Campus safety information and crime statistics/annual Security Report, see Annual Security and Fire Safety Report if you would like a paper copy of the report please contact the UW-Whitewater Police at 262-472-4660.

UW IS AN EQUAL OPPORTUNITY EMPLOYER:

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.