Outreach Specialist

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Job Category:

Academic Staff

Employment Type:

Regular

Job Profile:

Outreach Specialist

Job Summary:

The Wisconsin State Laboratory of Hygiene (WSLH) serves as the public, environmental and occupational health laboratory for the State of Wisconsin. As part of the University of Wisconsin-Madison, the WSLH is committed to exploring new ideas which benefit the state, the nation and the world. This is an outreach specialist position and will be working at the front desk of the WSLH at 2601 Agriculture Drive in Madison. We invite you to become a part of this leading public health laboratory’s Environmental Health Division as an outreach specialist.

This position provides a wide variety of program support for the Environmental Health Division at the WSLH's Agriculture Drive location in Madison. Primary responsibilities include:

• Providing a broad range of information to customers in person, on the phone, or online regarding water sampling and testing.
• Placing and filling sampling kit orders.
• Looking up test results for customers.
• Communicating information about results based upon the rules and polices mandated by the Federal Safe Drinking Water Act (SDWA) and the Wisconsin Department of Natural Resources (WI DNR).
• Other duties such as:
• Support environmental public health emergency response with Department of Health and collaborate with county health on the WellTAP program.
• Work with the WI DNR Surface Water Grant Program, facilitating lab testing.
• Assist in welcoming and guiding guests to the WSLH.
• Provide administrative and laboratory information systems (LIMS) support for the department.
• Assist with development and maintenance of web content.
  
  

The employee in this position is expected to use the tools and principles of quality management in performing their daily work including the following: Demonstrate exceptional customer service by establishing and maintaining effective professional relationships with other colleagues, supervisors, and all customers and partners. Provide constructive feedback for the purpose of continuous improvement in a manner that is supportive of the State Laboratory of Hygiene and its mission. Use effective team skills to contribute to the efficient operation of the work unit. Present ideas, carry out assignments, and provide information as required. Participate in continuous learning through professional development activities.

Work hours are weekdays 7:45 am - 4:30 pm This position is located off campus at 2601 Agriculture Drive in Madison.

Key Job Responsibilities:

• Schedules and secures resources and communicates logistics in support of an outreach program - 20%
• Develops and evaluates curriculum and programs and provides recommendations for improvement - 15%
• Identifies, promotes, and maintains external partnerships to support the outreach program - 15%
• Researches, develops, and facilitates outreach program content and materials - 10%
• Delivers outreach program content and materials to community members - 30%
• Leads the implementation of programs, policies, and procedures through oversight of day-to-day activities for program staff and student and community volunteers - 10%
  
  

Department:

Wisconsin State Laboratory of Hygiene - Environmental Health Division

Compensation:

Minimum Salary: $50,000/year

Employees in this position can expect to receive benefits such as generous vacation, holidays, and paid time off; competitive insurances and saving accounts; retirement benefits.

Required Qualifications:

At least one year of professional outreach experience and customer service experience. Experience working with the public educating and communicating scientific information is preferred.

Preferred Qualifications:

• Demonstrated skills in website maintenance.
• Demonstrated skills in planning, promotion, and logistics of events.
  
  

Knowledge, Skills and Abilities:

• Demonstrated ability to communicate effectively and professionally both orally and in writing.
• Demonstrated capacity to manage demanding workflow and competing deadlines; initiate, manage, and complete complex projects with minimal supervision; and attend closely to detail and process.
• Demonstrated ability to work effectively in a team setting with colleagues, constituents, and partners with varying backgrounds, interests, and abilities in an atmosphere of mutual respect.
• Demonstrated success in launching and maintaining collaborations and partnerships.
• Demonstrate high level of computer proficiency and ability to use database, spreadsheet, web conference, presentation, and word processing software applications.
• Demonstrate ability to cooperate and collaborate with professional partners.
• Demonstrate ability to commit to the highest level of professionalism, ethical standards, confidentiality and sensitivity to information and records.
  
  

Education:

Bachelor's Degree Preferred Minimum

How to Apply:

To begin the application process please click on the "Apply Now" button. You will be asked to upload a current resume/CV and cover letter briefly describing your qualifications relevant to the position.

WSLH does not sponsor work visas at the time of hire or anytime during employment for this position.

All persons hired will be required to verify identity and eligibility to work in the United States and complete the required Employment Eligibility Form I-9.

The selected applicant will be required to pass a criminal background check prior to an offer of employment.

Contact Information:

Institutional Statement on Diversity:

Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.

The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.

The University of Wisconsin-Madison is an Equal Opportunity Employer.

Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence by acknowledging skills and expertise from all backgrounds and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, visit the Human Resources Workplace Poster website.

To request a disability or pregnancy-related accommodation for any step in the hiring process (e.g., application, interview, pre-employment testing, etc.), please contact the Divisional Disability Representative (DDR) in the division you are applying to. Please make your request as soon as possible to help the university respond most effectively to you.

Employment may require a criminal background check. It may also require your references to answer questions regarding misconduct, including sexual violence and sexual harassment.

The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.