ATM Manager

Description

At UVA Community Credit Union, we are dedicated to making a meaningful difference in the lives of our members and the communities we serve. Our mission, working together to strengthen the financial wellness of our members and local communities, guides everything we do. We foster an environment where every team member plays a vital role in building the financial wellness of those we serve. Our core values are Integrity, Service Excellence, Collaboration, and Gratitude. These values shape how we support our members, interact with one another, and drive the success of our shared purpose. If you’re passionate about making a positive impact and want to be part of a purpose-driven organization, we invite you to explore a career with us.

ATM Manager – Full Time – Charlottesville, VA (Hybrid)

SUMMARY:

The ATM Manager is responsible for the operational integrity of the Credit Union's ATM network. This role ensures consistent uptime, operational excellence, and member accessibility across the ATM fleet. The role bridges vendor management, compliance, reporting, and innovation, delivering insights and execution that align with business strategy. Though the role has no direct reports, it functions as a critical cross-functional contributor to operations, retail, technology, and risk management teams.

This position requires regular travel to Credit Union branch and ATM locations, anticipated as up to 50% of the time, as well as flexible scheduling needs to rapidly respond to ATM issues and vendor error resolution.

Duties and Responsibilities:

• ATM Fleet Oversight and Uptime Management: Monitor and optimize the performance of the ATM network, ensuring machines are operational and member-impacting outages are addressed with urgency.
• Vendor and Partner Relationship Management: Oversee relationships with cash-in-transit providers, service vendors, hardware/software providers, and monitor contract performance and escalations.
• Operational Compliance: Ensure all ATMs maintain accurate disclosures and signage, coordinate with Facilities to ensure physical security standards are current and tested, and software/firmware updates are implemented in coordination with vendors and IT.
• Cross-Functional Project Leadership: Act as liaison between business units to sequence ATM product enhancements, support internal balancing and reconciliation teams, and deliver requirements for upgrades and system changes.
• Cash Strategy and Analytics: Develop data-driven cash load strategies and partner with finance and retail to align volume trends with member usage patterns and CIT delivery schedules.
• Reporting, Monitoring & Insight Development: Build and maintain operational reporting routines and dashboards to monitor ATM health, usage trends, profitability, and vendor performance.

Requirements

Qualifications:

• Four to six years of similar or related experience within the financial services industry is required
• A two-year college degree is required, additional experience and/or relevant industry-specific certifications may be considered in lieu of degree
• Ability to travel to UVA Community Credit Union branch and ATM locations within Central Virginia on a regular basis, anticipated to be up to 50% of the time
• Flexible scheduling needs for rapid response to ATM issues and vendor error resolution
• Excellent oral and written communication skills
• Proven inter-team and inter-departmental collaboration skills
• Detail oriented, organized, works efficiently and accurately

BENEFITS:

We offer an attractive suite of benefits to employees who work an average of 20 hours per week or more, including: Health, Dental, Vision, up to a 7% employer 401(k) contribution after the first year of employment. Employees are eligible for Life Insurance, Long-Term Disability, Health & Wellness Spending Account, Tuition Reimbursement, and Employee Loan Discounts. Employees accrue Paid Time Off starting with 16 days accrual at full time annually, and 13 company paid holidays. Employees are also eligible for Family Forming Leave, and Volunteer Time Off.

Equal Employment Opportunity has been, and will continue to be, a fundamental principle at the University of Virginia Community Credit Union, where employment is based upon personal capabilities and qualifications without regard to race, color, gender, gender identity, religion, sexual orientation, pregnancy, childbirth, or a medical condition related to pregnancy or childbirth, national origin, citizenship, disability, age, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Salary : $75,000 - $86,000