What are the responsibilities and job description for the Office Representative - Clinical position at University of Vermont Health - Porter Medical Center?
At Porter Medical Center we are improving the health of our community, one patient at a time.
Overview:
We are seeking a friendly, organized, and customer-focused Front Office Representative to join our team. This role is the first point of contact for patients, providing excellent service both in person and over the phone while ensuring efficient office operations.
Education:
High School Diploma or equivalent
Key Responsibilities:
- Greet and check in patients in a professional and welcoming manner
- Answer incoming calls and manage patient inquiries
- Schedule, update, and maintain appointments
- Collect co-pays and verify/update patient demographic and insurance information
- Support referral coordination, including scheduling and tracking
- Maintain accurate records and ensure confidentiality
- Assist with daily office operations, including opening/closing and end-of-day balancing
Qualifications:
- Strong customer service and communication skills
- Ability to multitask in a fast-paced environment
- Basic computer and office equipment proficiency
- Knowledge of medical terminology (preferred)
Experience:
- Prior experience in a medical office, front desk, or customer service role preferred
BENEFIT ELIGIBLE!
Our employees make a difference to our patients and their families by bringing compassion to those in a time of need. We are proud to extend this culture of caring back to our employees and their families by providing a comprehensive and flexible benefits package. Key benefits in our package include:
Medical, Dental and Vision Insurance
403(b) Retirement Plan
Tuition Advance Program
Combined Time Off (CTO) - paid holidays, vacation, sick and personal time
Employee Assistance Program (EAP)
Employee Discounts
Pet Insurance
Salary : $21 - $31