UHealth Security Dispatch Supervisor

Details

Open Date 09/01/2026

Requisition Number PRN46162B

Job Title PS UHealth Security Supervisor

Working Title UHealth Security Dispatch Supervisor

Career Progression Track E

Track Level

FLSA Code Nonexempt

Patient Sensitive Job Code? Yes

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Rotating shifts, including some nights and weekends as well as holidays and University closure days.

VP Area President

Department 02119 - Public Safety-Hospital Security

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 18.89 to 34.95

Close Date 12/01/2026

Priority Review Date (Note - Posting may close at any time)

Job Summary

About the University of Utah Department of Public Safety

Safety is a top priority for the University of Utah. The Chief Safety Officer ( CSO ) for the University is the Director of Public Safety and serves as chief of police services. The CSO is responsible for overseeing the University’s Department of Public Safety, which includes the following operational divisions: University Police, Campus Security, Health Security, Emergency Management, Emergency Communications, and the central administrative Office of the CSO .

Safety looks and feels different to each person, and the U Department of Public Safety is committed to working with the community to foster a safe environment where all individuals feel empowered and equipped to succeed in their work, education, and other business with the university.

More at publicsafety.utah.edu .

The Healthcare Security Supervisor is a hands-on position where exceptional customer service is the top priority. This role ensures the safety and security of patients, staff, and visitors at multiple healthcare facilities associated with the University of Utah, including the University Medical Center, Huntsman Cancer Institute, Huntsman Mental Health Institute, and several regional health centers.

Team members work under the direction of the University of Utah Chief Safety Officer in a dynamic 24/7 environment, with shifts during mornings, evenings, and overnight. Depending on location, employees may work 10-hour or 13-hour shifts, offering a schedule that provides ample days off and promotes a healthy work-life balance.

This role encompasses responsibilities in various areas, including a Level 1 trauma center setting, and provides opportunities to work in uniformed operations and patrol, dispatch, investigations, training, and risk assessment. Employees receive specialized training to work effectively with patients and address healthcare security’s unique challenges.

We prioritize professional development, mentoring, and coaching, with a strong focus on promoting internal candidates within the organization. The position offers a comprehensive benefits package, including retirement plans, health and dental coverage, paid holidays and vacation, and a 50% tuition reduction for eligible University of Utah employees, their spouse/partners, and dependents.

This position offers the opportunity to make a meaningful impact while developing valuable skills in a fast-paced and rewarding environment.

Responsibilities

Responsibilities

• Supervise the daily operations of the health security dispatch center to ensure efficient and timely response to emergencies and non-emergency calls for service.

• Lead, schedule, and manage dispatch personnel to ensure continuous 24/7 operational coverage and appropriate staffing levels.

• Receive, prioritize, and coordinate emergency and non-emergency calls, dispatching security officers and emergency response teams as appropriate.

• Monitor security alarms, surveillance systems, communication networks, and emergency notification systems.

• Ensure accurate documentation of all incidents, dispatch activities, and communications in accordance with organizational policies and regulatory requirements

• Coordinate emergency response efforts with healthcare staff, law enforcement, fire departments, EMS , and other external agencies.

• Provide leadership and decision-making support during critical incidents, emergency events, and high-volume situations.

• Review dispatch logs, incident reports, and performance metrics to identify trends and improve operational efficiency.

• Train, mentor, and evaluate dispatch personnel to ensure compliance with organizational standards and regulatory requirements.

• Conduct quality assurance reviews to maintain accuracy, professionalism, and customer service standards.

• Resolve operational issues, personnel concerns, and communication challenges in a timely manner.

• Ensure compliance with healthcare privacy regulations, security policies, and emergency management protocols.

• Maintain operational readiness of communication equipment, dispatch software, radios, and related technology by coordinating maintenance and reporting system issues.

• Answer and triage emergency and non-emergency calls from staff, patients, and visitors

• Operate and maintain proficiency with radio systems, telephone systems, dispatch software and security technologies

• Maintain working knowledge of hospital and clinic geography, unit designations, critical care areas and access routes

• Dispatch security personnel and coordinate response based on priority, location, and available resources

• Maintain real-time situational awareness of hospital operations, incidents, and officer activity across multiple facilities

• Monitor CCTV , alarms, access control systems, and life safety systems; initiate appropriate response

• Support emergency operations, including hospital codes, lockdowns, and critical incidents

• Serve as the central communication hub between security, clinical staff, leadership, and external emergency services

• Document incidents, dispatch activity, and communications accurately in CAD /dispatch systems

• Provide clear, concise radio and phone communication, including management of emergency radio traffic

• Follow established protocols for incident escalation, emergency notifications, and system downtime procedures

• Maintain professionalism, composure, and strong customer service in high-stress situations

• Ensure confidentiality and compliance with HIPAA and organizational policies

• Participate in required training, drills, and certification programs (including IAHSS Basic Certification)

WORKING CONDITIONS

• Work Environment and Frequency

• Nearly Continuously: Exposure to infectious diseases (frequent contact with contagious or infectious conditions).

• Often: Working in office and outdoor environments; exposure to extreme temperatures (cold and heat), loud noise (requiring raised voices to communicate), animals, and atmospheric conditions (such as fumes, odors, dust, mists, gases, or poor ventilation).

• Seldom: Exposure to oils or other cutting fluids through air or skin contact.

Physical Requirements and Frequency

• Nearly Continuously: Hearing, listening, walking.

• Often: Sitting, repetitive hand motions (e.g., typing), bending, twisting, kneeling, squatting, crawling, balancing, reaching overhead, pulling, pushing, and lifting items up to 50 pounds. Occasionally, lifting items over 50 pounds may also be required.

Minimum Qualifications

• High school diploma, GED or equivalency (one year of education can be substituted for two years of related work experience).

• Five years’ related experience

• Ability to successfully pass a background check

• Demonstrated communications skills and a commitment to providing excellent customer service

• A valid Utah Driver’s License to be obtained within 6 months of hire.

• A proficient knowledge and understanding of current electronic security equipment (proprietary alarms, CCTV systems, computers, etc.);

Preferences

Type Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page .

Online reports may be submitted at https://oeo.utah.edu

**https://publicsafety.utah.edu/safetyreport/**This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members , a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.