Student Success & Operations Coordinator, Part-Time MBA Programs

Details

Open Date 07/29/2026

Requisition Number PRN45753B

Job Title Graduate Student Coord II

Working Title Student Success & Operations Coordinator, Part-Time MBA Programs

Career Progression Track E

Track Level

FLSA Code Professional

Patient Sensitive Job Code? No

Standard Hours per Week 40

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

• Monday through Friday, on-site at the University of Utah.

• Occasional evenings and weekends are required to support classes, networking events, residencies, orientations, graduation, recruitment events, and other program activities.

• This position is considered an essential campus role and requires regular, in-person attendance. It is not eligible for hybrid or remote work .

VP Area Academic Affairs

Department 00033 - Executive Education

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range 55,000 to 63,000

Close Date 10/15/2026

Priority Review Date (Note - Posting may close at any time)

Job Summary

The Student Success & Operations Coordinator, Part-Time MBA Programs, plays a key role in delivering an exceptional experience for students in the University of Utah’s Professional MBA ( PMBA ) and Online MBA ( OMBA ) programs. This position combines student onboarding, advising, program operations, event coordination, and academic support to ensure a seamless, high-quality experience from admission through graduation.

The coordinator serves as a trusted resource for students by facilitating onboarding, supporting student success, coordinating classroom logistics, executing student engagement initiatives, and providing operational support for the programs. This position requires extensive collaboration with students, faculty, alumni, vendors, and university partners to deliver an outstanding educational experience.

The ideal candidate is highly organized, service-oriented, and thrives in a fast-paced environment where priorities shift frequently. Beyond day-to-day coordination, this individual continuously evaluates workflows, identifies opportunities to improve efficiency, and leverages technology, data, and emerging tools—including AI—to streamline processes, enhance communication, and improve the student experience. The successful candidate is curious, adaptable, and motivated to challenge traditional ways of working while maintaining exceptional attention to detail.

This position is considered essential and requires regular on-campus, in-person attendance.

Responsibilities

Student Success, Advising, and Onboarding

• Serve as a primary point of contact for admitted and current students throughout their graduate program experience.

• Coordinate onboarding activities that help newly admitted students successfully transition into the PMBA and OMBA programs.

• Build meaningful relationships with students through a proactive, student-centered advising approach.

• Conduct in-person and virtual advising appointments for an assigned student caseload.

• Maintain accurate student records and advising documentation.

• Connect students with university resources that promote academic, personal, and professional success.

• Utilize systems such as Salesforce, Slack, and other university technologies to communicate proactively, monitor student engagement, and support student success.

Student Engagement and Events

• Plan, coordinate, and execute orientations, networking events, residencies, graduation activities, student engagement programs, and other initiatives that foster community and enhance the student experience.

• Collaborate with faculty, alumni, employers, and campus partners to create meaningful experiences that support student engagement and success.

• Support recruitment, onboarding, retention, and alumni engagement efforts through high-quality programming and events.

• Coordinate event logistics, communications, vendors, catering, and on-site execution.

• Maintain accurate event records and participation data within Salesforce and other university systems.

• Assist with budget tracking, purchasing, and event planning as assigned.

• Assess program effectiveness and recommend enhancements to continually improve the student experience.

Academic Operations and Faculty Support

• Coordinate classroom logistics and operational support for PMBA and OMBA courses, residencies, and special program activities.

• Support faculty before and during class sessions by coordinating classroom needs, technology, instructional materials, catering, and student communications.

• Utilize Canvas and other instructional technologies to support course delivery.

• Assist with academic scheduling, program calendars, classroom reservations, and operational planning.

• Help ensure a professional, organized, and welcoming classroom experience for students and faculty.

Operations and Continuous Improvement

• Maintain accurate records, reports, and operational documentation across university systems.

• Analyze data, operational metrics, and student feedback to inform decisions and improve program effectiveness.

• Identify opportunities to improve workflows, simplify administrative processes, and enhance operational efficiency.

• Leverage technology, automation, AI tools, and other emerging solutions to improve productivity, communication, and service delivery.

• Recommend and implement process improvements that elevate the student and faculty experience while supporting operational excellence.

• Contribute to a culture of innovation, continuous improvement, and exceptional customer service.

• Perform other duties as assigned in support of the Professional MBA and Online MBA programs.

Minimum Qualifications

• Bachelor’s degree or equivalency (one year of education can be substituted for two years of related work experience).

• 2 years’ of related experience.

• Demonstrated human relations and effective communication skills

• Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

• Strong customer service, interpersonal, and relationship-building skills.

• Excellent organizational and project management abilities with exceptional attention to detail.

• Ability to manage multiple priorities while producing high-quality work with speed and accuracy.

• Demonstrated problem-solving skills and sound judgment in a fast-paced environment.

• Strong written, verbal, and presentation communication skills.

• Ability to work independently while collaborating effectively across teams.

• Experience working with graduate students, adult learners, or in higher education is preferred.

• Experience using CRM platforms such as Salesforce and learning management systems such as Canvas.

• Strong computer proficiency, including Microsoft Office Suite and other technology platforms.

• Experience utilizing technology, automation, AI tools, or process improvement methodologies to increase efficiency and improve outcomes.

• Analytical mindset with the ability to use data to identify trends, make informed decisions, and improve processes.

• Collaborative, adaptable, and committed to continuous learning, innovation, and operational excellence.

• Ability to work occasional evenings and weekends as needed.

Type Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the: University of Utah Non‑Discrimination page .

Online reports may be submitted at https://oeo.utah.edu

**https://publicsafety.utah.edu/safetyreport/**This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As per University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members , a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.