Basic Outpatient Presvc Spec - 500704

Title: Basic Outpatient Presvc Spec

Department Org: Rehab Svcs Admin - 109310

Employee Classification: B1 - Classif'd Full Time AFSCME HSC

Bargaining Unit: AFSCME HSC

Primary Location: HSC H

Shift: 1

Start Time: 8:45 AM End Time: 5pm

Posted Salary: Starting at $17.10

Float: Yes

Rotate: Yes

On Call: No

Travel: No

Weekend/Holiday: Yes

Job Description:

The Basic Outpatient Preservice Specialist performs all outpatient scheduling, pre-registration and insurance verification for non-invasive, routine care services. Performs complete and accurate patient appointment scheduling, account pre-registration and insurance verification functions either via electronic media collection or telephonic interview methods; works to provide patient information which maximizes reimbursement, achieves collection ratios, meets accounts receivable (AR) goals, and provides timely and through information to all other providers and users of patient data. Verifies insurance requirements, obtains and understands insurance benefits. Requests any non-covered patient collectibles such as coinsurance, deductibles, and copayments prior to service; Ensures that patients meet financial requirements; Provides general information to hospital users, patients and families; Communicates effectively to service delivery areas to maximize patient flow and customer service outcomes both internally and externally.

Minimum Qualifications:

1. High school graduate or equivalent required.
2. Knowledge of medical terminology required.
3. Knowledge of patient billing, collection policies & procedures, guidelines and/or standards.
4. Two (2) years of previous customer service experience required.
5. Previous experience in hospital or physician office in Patient Financial Services or Registration preferred.
6. Experience in internet, internet navigation, word processing, standard computer manipulation.
7. Ability to work with minimum supervision.
8. Excellent communication skills, oral and written skills.
9. Ability to deal with confrontation.
10. Ability to develop and maintain professional, service-oriented working relationships with patients, families, physicians, nurses, co-workers, supervisors and others.
11. Ability to analyze data, perform multiple tasks and work independently.
12. Must be able to understand and comply with policies and procedures.
13. Possess excellent analytical and problem-solving skills
14. Ability to work collaboratively with a high-performance team of professionals in partnership toward common objectives
15. Knowledge of information systems and healthcare applications.
16. Experience with Word and Excel, required.
17. Work in a professional office environment with possible high stress levels
18. Ability to develop and maintain professional, service-oriented working relationships with patients, families, physicians, nurses, co-workers, supervisors and others

Conditions of Employment:

Equal Employment Opportunity Statement:

The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.

The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at hrcompliance@utoledo.edu or 419-530-4747 between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request.

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.