What are the responsibilities and job description for the Enrollment Counselor for Executive Programs position at University of the Cumberlands?
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Join our team of student-focused individuals working together in order to encourage intellectual and spiritual growth, leadership and service.
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The position requires excellent communication skills, the ability to be a dynamic team player, and experience in education or work abroad.
The Enrollment Counselor for Executive Programs coordinates admissions process and enrollment of qualified international graduate students. She/he will perform a broad range of duties to meet the needs of the International Student program, including admissions, advising, and registration.
Job Requirements:
- Should be a U.S. citizen or a Legal Permanent Resident.
- Bachelor's Degree preferred
- Must possess good people skills, ability to communicate honestly and with tact for students who may not qualify for admissions
- Outstanding telephone skills; polite, friendly manner working with students
- Proficient in computer literacy and knowledgeable of Microsoft Office
- Must show initiative, adaptability, resourcefulness, dependability, and ability to take action
- Customer Service Experience.
- Excellent analytical, communication and writing skills.
- Ability to work flexible schedule.
- Will require occasional weekend work and travel.
- Office hours and work times are based on student needs; including availability for students’ worldwide.
Key Duties and Responsibilities:
- Manages admissions process including inquiries, correspondence, collection and maintaining admissions data.
- Inputting student’s information into ERP/CRM in order to provide accurate and efficient reporting and processing for International Graduate Services purposes.
- Working with admissions staff to keep student records up-to-date and accurately entered into ERP/CSM database.
- Responsible for maintaining admissions reports, daily, weekly, and monthly applicant/inquiry statistical reports.
- Evaluates prospective student applications and transcripts using consistent standards for admissions to the University.
- Communicate effectively with applicants in a timely manner
- Provides thorough knowledge of the University, academic departments, programs, curricula, methods of program delivery, and expectations.
- Collaboration with academic departments and administration on a regular basis and ability to build/maintain positive relationships.
- Transcript Evaluations for program requirements (recommended hours, content areas, GPA requirements, etc.) for meeting program standards for the University and State certification process.
- Provide prompt and efficient customer service through the Department of International Graduate Services and for the University.
- Learn and execute new information and data processes that are required to meet needs of the Department of International Graduate Services staff.
- Represent the University at events.
- Receives, reviews, and uploads student admissions documents.
- Advising prospective students and help them maintain lawful immigration status through continuous education on immigration regulations, policies and procedures.
- Assist with orientations for International students.
- Performs other duties as assigned.
- Willing to travel to residency locations as needed.
Cumberlands is different by design. Our employees exemplify our motto in the pursuit of a
“life-more-abundant.”