What are the responsibilities and job description for the Designated School Official position at University of the Cumberlands?
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The Designated School Official will perform a broad range of duties to meet the needs of the international student population, including updating and creating student records within SEVIS, and processing other SEVIS-related applications.
This person will have excellent intercultural, problem-solving, organizational, and computer skills to keep up with the demands of the office. The position requires excellent communication skills, the ability to be a dynamic team player, and experience in educational processes.
Requirements:
Should be a U.S. citizen or a Legal Permanent Resident.
Bachelor's degree preferred.
Must possess good people skills, ability to communicate honestly and with tact for students who may not qualify for admissions.
Outstanding telephone skills; polite, friendly manner working with students.
Professional appearance and demeanor.
Proficient in computer literacy and knowledgeable of Microsoft Office.
Must show initiative, adaptability, resourcefulness, dependability, and ability to take action.
Customer service experience.
Excellent analytical, communication, and writing skills.
Ability to work a flexible schedule.
Will require occasional weekend work and travel.
Will require on-campus travel for hosting events.
Office hours and work times are based on student needs, including availability for students worldwide.
Key Duties and Responsibilities:
Working with admissions staff, advisors, customer service representatives, and other Designated School Officials to keep student records up-to-date and accurately entered into SEVIS.
Submit correction requests and data fixes for students and dependents to the SEVIS Help Desk and follow up when necessary.
View and print reports within SEVIS.
Update/edit records for students and dependents (Form I-20), including financial, program, and personal information; transferring and registering student records within SEVIS; adding and editing employment authorization, including requesting OPT and STEM.
Review, approve, and process I-20, CPT, STEM and OPT applications.
Draft, save, submit, and print records for students and dependents (Form I-20).
Communicate effectively with students in a timely manner.
Provides thorough knowledge of the University, academic departments, programs, curricula, methods of program delivery, and expectations.
Collaboration with academic departments and administration on a regular basis and ability to build/maintain positive relationships.
Provide prompt and efficient customer service through the Department of International Graduate Services and for the University.
Learn and execute new information and data processes that are required to meet the needs of the Department of International Graduate Services.
Represent the University at events.
Assist with on-campus events for international students.
Performs other duties as assigned
Cumberlands is different by design. Our employees exemplify our motto in the pursuit of a
“life-more-abundant.”