What are the responsibilities and job description for the Enrollment Counselor position at University of Texas at El Paso?
Position Information
Hiring Department: Extended University
Reports To: Manager for Extended University
Job Location: El Paso, TX Onsite
Posting End Date: Applications will be accepted through 11:59 PM CDT on 03/23/2026. This posting may close once a sufficient number of qualified applications have been received.
Hours: 40 hours per week, standard Monday- Friday 8:00am- 5:00pm, flexibility is required on evenings and weekends
FLSA status: Exempt
Earliest Start Date: As soon as possible.
Salary: $40,000 annually
Required Application Materials:
- Resume
- Cover Letter
- List of three references
Note: This is a grant funded, contingent on availability of funds position that is eligible for full benefits including medical, dental, and vision through 08/31/2026.
Position Summary
Statement of Duties and Responsibilities:
Answers questions in person, via email, faxes and over the telephone regarding program information, admissions requirement and process.
Disseminates information to prospective students and other interested persons regarding programs, enrollment requirements, policies and procedures. This involves understanding and being literate in all program aspects of over twelve programs, both undergraduate and graduate.
Makes decisions requiring initiative and judgment in responding to individual student needs; uses discretion in finding solutions and works independently on significant matter.
Tracks student progress in recruitment pipeline and monitors students’ academic information and curricula.
Maintains and records admission information and any communication to student into database.
Review student transcripts for eligibility to online programs. Requires an understanding of all aspects related to transcript evaluation, admissions standards and criteria and its legislating policies.
Compares and contrasts the student’s transcript to online program course carousel and develops personalized advising scripts related to the student’s progression through the program.
Assist in the planning of recruitment events. In addition, participates and manages various local recruitment events throughout the year.
Composes, prepares, proofreads email communication, reports, and other complex documents; files correspondence and other reports; acts as custodian of university documents and records.
Works closely with the department administrative staff to analyze enrollment trends and assigned recruitment and retention goals. This includes ensuring that key performance indicators are being met and adjusting accordingly. This may include working with staff to develop webinars and other alternative means of meeting program recruitment goals.
Develop appropriate strategies, assess effectiveness and adjust strategies as necessary.
Utilizes database tools to efficiently track each interaction and the progress of all assigned leads.
Achieves daily efficiency metrics pertaining to speed to lead, call volume, talk time, first time contacts, and new applications as established by department policies.
Communicates industry trends, quality of leads, and program updates for appropriate cross-functional and departmental team members.
ctively participates with preparation in weekly meeting rhythms to discuss performance data, prospective applicant concerns, and creative solutions to enhance team performance.
Conducts a self-audit to ensure efficiency and consistency of database.
Implements an email cultivation strategy designed to re-engage leads that have fallen to inactive statuses.
Maintains a minimum standard database audit of scores.
Ensures customer satisfaction by understanding student needs, analyzing customer feedback and implementing appropriate improvement initiatives.
Assist with the coordination and occasional supervision of the recruitment unit, including oversight of assigned staff when requested by the center supervisor.
Serves as liaison to several University departments or administrative areas.
Maintains a high degree of confidentiality on all of the sensitive information this position is privy to.
Works in collaboration with department administrative staff, program directors, academic advisors, and other campus officials.
Knowledge of all Microsoft Office software.
Comply with all State and University policies.
Other duties may be assigned.
Supervisory Responsibilities No supervisory responsibilities.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Qualifications:
Education: Bachelor’s degree from four-year college or university
and
Experience: One year of experience, related to the statement of duties and responsibilities; or equivalent combination of education and experience. Must have the ability to work well in a fast-paced environment and possess excellent acumen.
Preferred Qualifications:
Two to three year’s sales experience (in an outbound calling environment preferred)
General knowledge of higher education and/or college admissions and recruitment preferred
Familiarity with student records and customer communications systems such as Banner, CRM systems and Perspective Content
Experience in a similar role in a higher education setting
Why Pick UTEP
The University of Texas at El Paso (UTEP) is a comprehensive public research university that is increasing access to excellent higher education. We advance discovery of public value and positively impact the health, culture, education, and economy of the community we serve.
UTEP is America’s leading Hispanic-serving university. Located at the westernmost tip of Texas, where three states and two countries converge along the Rio Grande, 84% of our 26,000 students are Hispanic, and half are the first in their families to go to college. UTEP offers 170 bachelor’s, master’s and doctoral degree programs at the only open-access, top-tier research university in America.
This is an especially exciting time to join UTEP as it advances the goals of its 2030 Strategic Plan. Built around the institution’s core strengths—its location, its people, its supportive culture, and its community partnerships—the plan lays out a bold vision for the next decade, aimed at maximizing the University’s regional impact and national stature.
About the Department
Extended University (EU) is UTEP's gateway to students and communities near and far. Extended University serves as the hub for non-traditional academic programs, professional training and education, and community enrichment.
Through UTEP Online, EU works with the university's academic colleges to coordinate and manage UTEP's rapidly growing portfolio of fully online degree and certificate programs as well as online and hybrid course development through the Center for Instructional Design (CID). EU also houses UTEP's Office of Professional and Pubic Programs (P3), which provides everything from customized training for businesses, government, and non-profits to personal enrichment courses ranging from archery to yoga and the Osher Lifelong Learning Institute (OLLI), which provides non-credit bearing learning opportunities to adults aged 50 and older.
Extended University's mission is to expand UTEP's reach beyond its beautiful desert campus to the Paso Del Norte region and the world beyond. We see opportunities to educate adult learners and military personnel, train corporate and government leaders, and enrich the lives of children and older adults through our broad array of credit and continuing education courses and programs. We strive to live up to our name-Extended University-by increasing access to UTEP's outstanding educational opportunities for all who seek them out.
Miner Perks and Benefits
What UTEP Offers:
- Benefit Package includes: Medical, Prescription, Life Insurance and Wellness platform
- Voluntary Benefits: Dental, Vision, Additional life insurance, UT Flex, Short and Long - term disability plans
- Retirement Programs
- Longevity Pay
- Paid Vacation & Sick Leave
- Paid Holidays
- Employee Discounts & Perks
- Employee Education Assistance program
- And much more! Visit our Benefits Summary Page for more information on our additional benefits.
Disclaimer: Eligibility for perks and benefits may vary based on part-time or full-time employment.
Additional Information
Note: To the extent that this position involves research, work, or access to critical infrastructure as referenced in Executive Order GA-48, being hired for and continuing to be employed in this position requires the ability to maintain the security or integrity of the infrastructure.
The primary accountabilities are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Incumbents may perform all or some of the primary accountabilities listed. Specific tasks or responsibilities will be documented in the incumbents’ performance objectives as outlined by the incumbents’ immediate supervisor or manager. This position is security-sensitive and subject to Texas Education Code §51.215, which authorizes the employer to obtain criminal history record information. A valid driver’s license issued by the State where the applicant resides and insurability as defined in UTS 157 may be required to perform the position's essential functions.
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee must frequently stand and walk. The employee must regularly sit; use hands to feel; reach with hands and arms; and talk or hear. The employee must lift and move up to 25 pounds.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to work in outdoor weather conditions, and risk of electrical shock. The noise level in the work environment is moderate.
The noise level for this work environment is usually moderate.
In keeping with its access, excellence, and impact mission, The University of Texas at El Paso is committed to a learning and working environment that honors the talents, respects the differences, and nurtures the growth and development of all. We seek to attract faculty and staff who share our commitment.
The University of Texas at El Paso is an Equal Opportunity Employer. The University does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, genetic information, veteran status, sexual orientation, or gender identity in employment or the provision of services in accordance with state and federal law. Discrimination on the basis of sex includes an employee’s or prospective employee’s right to be free from sexual harassment under Title IX of the Higher Education Amendments of 1972. Inquiries—including the filing of a Formal Complaint or reporting an incident—about the application of Title IX may be referred to the Title IX Coordinator, who can be reached by phone at (915) 747-8358, by email at titleix@utep.edu, or by mail at 500 W. University Ave., El Paso, TX, Kelly Hall, Room 223C.
For accommodation information for employees and applicants with disabilities, please contact UTEP's Equal Opportunity Office at eoaa@utep.edu.
Salary : $40,000