What are the responsibilities and job description for the Housing Administration Coordinator position at University of Texas at Dallas?
Job Summary
What We Can Offer
UT Dallas is an Equal Opportunity Employer with an employee-friendly and supportive work environment. Our comprehensive compensation and benefits package that is effective as of your hire date includes:
All UT Dallas employees have access to various professional development opportunities, including a membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program.
If you are looking for a rewarding career opportunity with great benefits? Look no further! Join our team!
Special Instructions Summary Important Message
The Housing Administration team is made up of 3 Housing Administration Coordinators reporting to the Associate Director of Housing Administration. While all Coordinators are cross-trained, each has a specific area of focus: First-Year Housing, Non-First Year Housing, and Communication and Customer Service. We are currently hiring for the Communication and Customer Service Coordinator.
The team is responsible for implementing and managing the day-to-day responsibilities of housing administration processes including housing applications, occupancy management, the online MyHousing portal, supervision of student desk staff, and any other processes related to housing administration. Additionally, the selected candidate will plan, develop, and execute the online housing application processes for renewal, sign-up, and new applicants; manage housing assignments, cancellations, and room changes for each semester. Perform regular audits of all residential data as it relates to the housing management system. Create custom reports as requested by University Housing staff; troubleshoot staff and student questions as it relates to applications, occupancy, room changes, cancellations, and move-in and move-out processes; and coordinate all communication for prospective residents.
Minimum Education and Experience
Bachelor’s degree. One to three years of front line customer service experience. Three to five years of administrative experience.
Preferred Education and Experience
Master’s degree in a related field with at least 1-year experience in Residential Life, Housing, Student Affairs, higher education administration, or similar areas.- Previous experience with housing assignments, occupancy management, assessment, database management, student staff supervision, and customer service.
- Familiarity with StarRez is also preferred.
To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.
Essential Duties and Responsibilities
May supervise and train student staff who serve as the front-line customer service for University Housing. Perform supervisory responsibilities for student workers to included coaching conversations, approve time sheets, and conduct professional development.- Respond and direct information received through the University Housing email accounts.
- Coordinate with Housing Operations regarding communication with all prospective residents through move-in. Act as the University Housing liaison for all prospective resident events including various orientations and university recruitment events. Manage all prospective and current resident email communications.
- Manage all aspects of the housing assignments process; including applications, assignments, room changes, cancellations, waitlists, and audits of check-in/check-out. Work directly with campus partners including but not limited to, Living Learning, Residential Camp & Conference Services, AccessAbility Resource Center, International Center, Honors College, and Undergraduate Office to ensure that housing assignments are completed with efficiency, accuracy, and high-quality service.
- Coordinate with other University Housing staff to create and manage processes within StarRez housing management system. Processes can include online employment applications, work orders, maintenance and inventory, packages, website changes, and billing updates. Implement the occupancy verification process, including generating rosters or reports, and collaborate with University Housing staff to verify occupancy.
- Perform regular audits and establish all necessary procedures to ensure all rosters, residential data, and report information is accurate, current, and properly shared within University Housing, with campus partners, and within all impacted systems. StarRez testing for all upcoming application processes and implementations.
- Complete other duties and assignments as assigned by the Associate Director of Housing Administration.
Remote Work Notice:
After the probationary period, this role may be eligible for a hybrid (partly remote/partly in office) work schedule, subject to business need and manager approval. Must be located within the DFW Area and have the ability to be on campus with 24 hours of notice. A UT Dallas Remote Work Agreement will be required within 14 days after approval
After the probationary period, this role may be eligible for a hybrid (partly remote/partly in office) work schedule, subject to business need and manager approval. Must be located within the DFW Area and have the ability to be on campus with 24 hours of notice. A UT Dallas Remote Work Agreement will be required within 14 days after approval
What We Can Offer
UT Dallas is an Equal Opportunity Employer with an employee-friendly and supportive work environment. Our comprehensive compensation and benefits package that is effective as of your hire date includes:
- Competitive Salary
- Tuition Benefits
- BCBS PPO Medical Insurance Options
- AD&D Insurance
- Dental & Vision Plan Options
- Long and short-term disability
- TRS Retirement Plan
- Fertility Benefits
- Paid time off
- Remote Work Options – approved by department
All UT Dallas employees have access to various professional development opportunities, including a membership to Academic Impressions, LinkedIn Learning, and UT Dallas Bright Leaders Program.
Visit https://hr.utdallas.edu/employees/benefits/ for more information.
If you are looking for a rewarding career opportunity with great benefits? Look no further! Join our team!
1) All employees serve as a representative of the University and are expected to display respect, civility, professional courtesy, consideration of others and discretion in all interactions with members of the UT Dallas community and the general public.
2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.
2) The University of Texas at Dallas is committed to providing an educational, living, and working environment that is welcoming, respectful, and inclusive of all members of the university community. UT Dallas does not discriminate on the basis of race, color, religion, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, national origin, disability, genetic information, or veteran status in its services, programs, activities, employment, and education, including in admission and enrollment. The University is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation in the employment application and interview process, contact the ADA Coordinator. For inquiries regarding nondiscrimination policies, contact the Title IX Coordinator.