Program Coordinator, Graduate Business Programs (GEE): Haslam College of Business - UTK

This role primarily supports approximately 700 online adult learners across several graduate business programs by overseeing core program operations, data management, and student services. Key responsibilities include coordinating planning and logistics for multiple on-campus events each year, maintaining accurate program data such as enrollment, registration, and academic history, and managing program ambassador initiatives, apparel, and promotional items. The position also serves as a central point of contact for student support, handling processes such as leave of absence and reinstatement, graduation applications, registration permissions, and third-party billing. Working closely with program managers, student success coaches, and campus partners, this role ensures smooth program delivery, accurate records, and prompt resolution of student needs.

• Program Operations and Delivery:
  • Coordinate planning and logistics for on-campus events including, but not limited to, two annual immersion events for MS-SCM Online and three in-person orientation periods for Online MBA.
  • Build and maintain relationships with relevant campus partners.
  • Track admitted student deposits and confirmations in conjunction with program managers to ensure accuracy.
  • Update and maintain program data, including but not limited to, enrollment status, course registrations, and academic history. Ensure accuracy of data and provide compiled reports to Program Managers and other stakeholders.
  • Manage program apparel and promotional items, including tracking inventory, ordering new apparel and promotional items, and coordinating mailings for new student and graduate gifts.
  • Manage the process for selection of program ambassadors for each online program and track participation, collect student testimonials, and execute an application process each calendar year. Provide ongoing support and maintenance of the student ambassador program.
• Student Support and Service, Process Improvement, and Financial Accountability:
  • Partner with Student Success Coaches to provide student support as needed.
  • Oversee entire leave of absence and reinstatement process for the programs, facilitating the process with The Graduate School.
  • Independently manage, coordinate, and track third-party billing paperwork.
  • Coordinate, manage, and execute all processes related to graduation (admission to candidacy). Accurately track and monitor graduation applications.
  • Manage and execute all registration permissions and holds for three annual registration periods.
  • Promptly troubleshoot and resolve wide range of issues experienced by student population. Use judgment to determine when to escalate an issue to Program Managers.
  • Responsible for financial stewardship of promotional items, events, and program resources.
  • Other duties as assigned

Required Qualifications:

Education/experience:

• Associates degree in business, education, or related field plus 2 years professional experience

OR

• Bachelors degree in business, education, or related field plus 1 year professional experience
• Requires professional experience in an administrative or project management role

Knowledge, Skills, Abilities:

• Knowledge: Education administration, program/project management, event management, budget
• Skills: Organization, verbal and written communication, interpersonal communication, relevant technologies used (Office, Canvas, Zoom, CRM, etc...)
• Abilities: Independence and sound judgment; strong attention to detail; ability to communicate with different types of individuals including executives, faculty, and corporate customers; commitment to customer service; growth mindset; adaptability; accountability

Preferred Qualifications:

Education/experience:

• Associates degree in business, education, or related field plus 4 years professional experience

OR

• Bachelors degree in business, education, or related field plus 2 years professional experience
• Prefer experience in higher education or an educational setting

Knowledge, Skills, Abilities:

• Knowledge of higher education institutions and administration

Work Location:

• Location: Knoxville, TN
• Onsite

Compensation and Benefits:

• UT market range: MR09

Application Instructions:

To express interest, please submit an application with the noted below attachments.

• Resume
• Cover Letter
• List of 3 Professional References

About The College/Department/Division:

Haslam offers highly ranked master’s programs in multiple fields. The U.S. News and World Report 2024 Best Graduate Business Schools specialty rankings placed Haslam’s Supply Chain Management graduate coursework at No. 3 among public institutions and No. 4 nationally, and the Business Analytics graduate coursework made its first appearance in the ranking, debuting at No. 15 among publics and No. 38 overall.

Our master’s programming offers students highly ranked curriculum taught by industry experts coupled with networking opportunities and practical experience. A master’s degree from Haslam is the next step in advancing your career and becoming an industry leader.

In addition to its highly ranked degree programs, Haslam also offers enriching non-degree Executive Education programs intended to educate, empower and advance established business professionals.

Haslam offers Executive Education courses in supply chain management, aerospace and defense, healthcare and leadership and strategy. Taught by highly regarded instructors who are experts in their respective fields, the Executive Education courses instruct professionals in specific corners of the business world, like healthcare leadership, and in specific professional goals, such as becoming a high-ranking executive.

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices that attract and retain a diverse community and that support a culture where everyone matters and belongs.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!