One Stop Counselor (Digital Learning)-Enrollment Management-UTK

The Office of One Stop Student Services at the University of Tennessee, Knoxville, (UTK) invites applications and nominations for our One Stop Counselor (Digital Learning) position. We are seeking candidates who can contribute in meaningful ways to enhance the accessibility of higher education, fostering a diverse and inclusive academic environment, and improving the recruitment and graduation of our students. The University of Tennessee, Knoxville, is ranked by Forbes as one of America’s best large employers, as recognized on the 2025 list.

The expected starting salary for this position is $45,000 , depending on experience and qualifications.

This is an on-campus position with some hybrid/remote work schedule flexibility. Working hours will be 11am – 8pm.

This position is part of the centralized team within One Stop Student Services that provides a student-focused approach to counseling and service, in order to provide an exceptional, seamless service experience that supports student success and institutional goals of recruitment, retention, and graduation. The position is cross-trained to provide counseling and support to students (prospective, current, former, alumni), parents/families, and other campus community members in the areas of Undergraduate Admissions, University Registrar, Financial Aid and Scholarships, and the Bursar. This position also manages a defined caseload of students through the VolSuccess Teams program, offering individualized counseling and territory management to aid in the improvement of retention and persistence of UT students. This position will be able to answer questions of significant breadth and depth related to Undergraduate Admissions, Bursar, Financial Aid & Scholarships, and University Registrar. In addition to answering questions, the One Stop Counselor will use professional judgment by problem solving student situations and taking action to resolve accordingly. This position is the first point of contact for students, and where personal interaction and problem solution begins. This position provides information and resources, counseling on complex enrollment issues and resolving these issues. This position will focus on the Digital Learning population.

Required Education and Experience:

High School diploma and 5 years of customer service experience, or

Associate degree and 3 years of customer service experience, or

Bachelor's degree and 1 year of customer service experience.

Preferred Education and Experience:

Bachelor's Degree

• Experience in higher education, specifically in the areas of enrollment, admissions, financial aid, registrar, and bursar/student accounts.

• Experience working with diverse populations.

• Demonstrated experience in strategic planning, data driven decision making and relationship building.

• Vol Success Team Management, report building and maintenance, and the use of data driven decision making for planning and strategy development, as related to VST.

Required Knowledge, Skills, and Abilities:

• Exceptional customer service skills and knowledge of basic service etiquette.

• Exceptional oral and written communication skills/public speaking skills.

• Attention to detail, writing, listening, and interpersonal skills.

• Ability to independently and strategically oversee case management of VST, emails, and calls.

• Ability to write clearly, concisely, and correctly.

• Ability to engage and interact effectively with people from diverse backgrounds.

• Ability to work together as a team.

• Ability to analyze and interpret data and make independent decisions.

• Ability to meet high expectations in a fast-paced, dynamic, customer-oriented environment.

Preferred Knowledge, Skills, and Abilities:

• Knowledge of higher education, enrollment services, and student development.

• Knowledge of the University of Tennessee, Knoxville, including institutional and unit policies, procedures, and process.

• Ability to work with new technologies to enhance the overall student management systems.

Benefits:

University of Tennessee employees are eligible for a comprehensive suite of benefits that includes:

• Generous paid leave , accruing up to 24 days of vacation and 12 days of sick leave annually, plus 14 paid holidays and administrative closing days
• Flexible work arrangements, offering a hybrid schedule to most team members
• Education benefits for employees and their dependents at UT System campuses
• Retirement and deferred compensation plans, including 401(k), 403(b), etc.
• Comprehensive medical, dental, and vision insurance plans
Employee discounts to attractions, services, and goods

The Division

The Enrollment Management (EM) division comprises more than 190 full-time staff who serve our students through the following departments and functions: Undergraduate Admissions, International Recruitment, Transfer Center, One Stop Student Services, Financial Aid and Scholarships, the Center for Financial Wellness, University Registrar, Pre-college Research Excellence Programs, EM Research & Analytics, EM Communications, and EM Operations. The Division of Enrollment Management is committed to our Vision, Mission and Values . We are passionate about fulfilling our land-grant mission of accessible education and making an impact that will transform lives through the student experience.

The University of Tennessee, Knoxville, has shaped leaders, changemakers, and innovative thinkers since its founding in 1794. The university is home to more than 38,000 students and 10,000 statewide employees—the Volunteers—who uphold the university’s tradition of lighting the way for others through leadership and service.

UT Knoxville offers over 900 programs of study across 14 degree-granting colleges and schools. As Tennessee’s flagship land-grant university, its footprint spans the entire state. The university holds the highest Carnegie classification for research activity and has deep partnerships with industry leaders and the US Department of Energy’s largest multidisciplinary laboratory, Oak Ridge National Laboratory.

The Knoxville campus serves and recruits for UT Knoxville, including the Institute of Agriculture and the Space Institute, as well as the UT Institute of Public Service.

UT Knoxville considers its employees its number one asset. With values that focus on work-life balance, compensation, and innovation leadership, all Vols are supported to advance professionally. Employees have access to career development and coaching, continued education, and an extensive list of development and training possibilities. The Volunteer employee experience implements structures and practices that attract and retain a diverse community and that support a culture where everyone matters and belongs.

The university holds a strong commitment to its land-grant mission of learning and engagement, with a tradition of service and leadership that carries that Volunteer spirit throughout the state and around the world. It has been ranked nationally as “Best Employer for New Graduates,” “One of America’s Best Large Employers,” and “Best Workplace for Women,” and has been designated as “Best Place for Working Parents” by Forbes Magazine.

Apply today and join the Tennessee Volunteer community!