Hospice Scheduling Specialist

Job Title: Hospice Scheduling Specialist

Job Location: Morristown, TN

Office: UT Hospice

Job Type: Full-Time

We are looking for a Scheduling Specialist to join our Home Health team. Come make a difference in the Morristown area and surrounding communities! At UT Hospice, our employees enjoy:

• Opportunities to build trusted relationships and connections while providing care to patients.

• To be valued and respected by patients and their families.

• A sense of security, incredible team support, and flexibility for work-life balance.

• Leadership development opportunities – we value internal advancement in areas of interest to our employees.

POSITION OVERVIEW:

The Scheduling Specialist brings both clinical expertise and organizational skills to ensure that every patient receives timely, compassionate, and coordinated care. This unique role blends nursing knowledge with scheduling and care coordination, helping our teams deliver exceptional home health experiences every day. A few position highlights include:

• Manage and coordinate patient referrals, visit schedules, and start-of-care assignments using an automated scheduling system.

• Use your clinical background to support appropriate scheduling decisions, ensuring care plans align with patient needs and regulatory standards.

• Partner daily with field clinicians, case managers, and office teams to resolve any pending or incomplete visits and maintain continuity of care.

• Monitor and update scheduling workflows for new, missed, rescheduled, and reassigned visits, promoting accuracy and patient satisfaction.

THE MUST HAVES:

• At least one (1) year of experience in a healthcare office setting, such as admissions, patient access, or intake, with experience in home health or hospice preferred.

• Demonstrated experience or ability to quickly learn and utilize an Electronic Medical Record (EMR) system; familiarity with Homecare Homebase (HCHB) is a major plus.

• Basic knowledge of Medicare, Medicaid and commercial insurance plans and terminology related to eligibility and authorization.

• Strong understanding of medical terminology and documentation requirements.

• Knowledge of computer and electronic HRIS and EMR systems a plus.

• Detail focused and ability to set appropriate priorities amongst multiple demands.

• Knowledge of state and federal employment compliance regulations preferred.

• A positive, flexible, and caring personality who displays good judgment, inspires confidence, and handles confidential matters with discretion.

• Excellent listening skills and demonstrates professional empathy.

• Must consistently demonstrate autonomy, organization, efficient time management, confidence, flexibility and cooperation in performing job responsibilities.

Full-Time Benefits Include:

• Medical, Dental, Vision, Life Insurance, Disability, Pre-Tax Savings Accounts, and ancillary benefits

• 100% Employer Paid Basic Life Insurance & Employee Assistance Program

• Generous Paid Time Off plan and 6 paid holidays annually

• Employee Referral Bonuses

• 401K Retirement Plan & Employer Match

University of TN Home Health Care Services, an affiliate of The Pennant Group (NASDAQ: PNTG), is the employer for this position as stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health, hospice, and home care agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com.