What are the responsibilities and job description for the Telephonic Medical Assistant - USFTGP UMSA Clinical Ops position at University of South Florida Tampa General Physicians?
The Telephonic Medical Assistant works under the direct supervision of Clinical Operations leadership and in alignment with Provider Protocols, Organizational Policies, and Standard Operating Procedures (SOPs). This role provides 100% telephonic patient care within the Experience Center, with hybrid remote opportunities based on performance. The Telephonic Medical Assistant supports staff, providers, residents, and medical students through a teambased approach, performing patient care-related communication, clerical tasks, registration, scheduling, documentation, and coordination of services across multiple departments or specialties. The role requires the ability to convey clinical information related to patient screenings, testing, vital signs, medications, and symptoms in a clear and professional manner. Responsibilities include implementing standing orders, processing medication refills per protocol, facilitating care coordination, ensuring accurate documentation, and promoting a seamless and positive patient experience. The Telephonic Medical Assistant also assists in onboarding new staff and supports continuous quality, safety, and clinic performance metrics.
Required:
High School or GED
Certification
Certification of Medical Assistant Training Program
*** CMA/RMA Certification/Registration
BLS/AED Certification
Work Experience and Additional Information
Previous Experience of minimal five (5) years as a Certified Medical Assistant in a healthcare setting.