Director of Financial Aid

Position Details

Position Information

Position Title Director of Financial Aid Non-Discrimination Statement

The University is committed to providing an educational, residential, and working environment that is free from harassment and discrimination. Members of the University community, applicants for employment or admissions, guests and visitors have the right to be free from harassment or discrimination based on race, color, creed, religion, ancestry, gender, sex, pregnancy and related conditions, sexual orientation, gender identity or expression, age, disability, genetic information, national origin, ethnicity, family responsibilities, marital status, veteran or military status, citizenship status, or any other status protected by applicable law.

Sexual harassment, including sexual violence, is a form of sex discrimination prohibited by Title IX of the Education Amendments of 1972. The University does not discriminate on the basis of sex in its educational, extracurricular, athletic, or other programs or in the context of employment.

About

The University will promptly address reports of discrimination under the University Non-Discrimination and Anti-Harassment Policy (NDAH Policy) or the Sexual Harassment and Sexual Misconduct Policy (SHSM Policy). Anyone who has questions about the above referenced policies, or wishes to report a possible violation of one of the policies should contact:

Elizabeth M. Garcia

Title IX Coordinator

Office of Institutional Compliance & Title IX

Institute of Molecular Biology & Medicine, Suite 315

elizabeth.garcia2@scranton.edu

(570) 941-6645

https://www.scranton.edu/compliance-titleix/

The University of Scranton is an Equal Opportunity Employer/Educator.

University Mission

The University of Scranton is a Catholic and Jesuit university animated by the spiritual vision of Saint Ignatius Loyola, a tradition of excellence, and a commitment to the common good. The University is a community dedicated to the formation of students, and to the freedom of inquiry and personal development fundamental to the growth in wisdom and integrity of all who share its life.

Department Financial Aid Job Purpose

Reporting to the Associate Vice President for Financial Aid & Enrollment, the Director manages financial aid processes, systems, and staff. The Director oversees the administration of federal, state, and institutional financial aid programs, ensuring regulatory compliance, operational efficiency, and high-quality service delivery, while collaborating with campus partners to support enrollment goals and student success.

Essential Duties

• In partnership with the Associate Vice President for Financial Aid & Enrollment, oversee the design, implementation, and ongoing review of financial aid administrative processes, with attention to efficiency, appropriate use of technology, and compliance with all federal, state, institutional, and private loan requirements
• Provide day-to-day leadership of Financial Aid Office operations, ensuring services for students and parents are delivered efficiently, scale appropriately with enrollment, meet compliance standards, and incorporate paperless processes when feasible
• Ensure the consistent application of best practices in financial aid administration, with a focus on accuracy, timeliness, regulatory adherence, and alignment with university, state, and federal policies and procedures
• Support institutional recruitment and retention goals by collaborating with the Associate Vice President to plan and execute clear, timely, and effective financial aid communications for prospective students, enrolled students, and their families
• Advance a culture of continuous improvement through staff development, performance management, regular review of operational workflows, and the use of data to guide decision-making
• Work collaboratively with Admissions, Student Accounts, Enrollment Management, Information Technology, and other campus offices to promote coordinated services and a cohesive student experience
• Monitor and assess the effectiveness of financial aid operations and communications through the preparation and analysis of compliance, quality control, and productivity reports; provide data and reporting as requested
• Deliver advanced financial aid counseling and resolve complex cases involving FAFSA processing, verification, conflicting information, and eligibility determinations, ensuring compliance with applicable regulations and institutional policy
• Supervise assigned exempt and non-exempt staff, including Assistant Directors and professional personnel; provide training, conduct performance evaluations, manage workloads, and ensure consistent policy interpretation and high levels of customer service
  
  

Additional Skills Required

• Strong analytical, written, and verbal communication skills
• Familiarity with best practices of using technology in financial aid
• Familiarity with relational databases including Banner and other recruitment systems
• Ability to learn quickly, to multi-task and to also work independently
• The ability to uphold human dignity and respect by recognizing each person’s worth, valuing diverse perspectives, and treating others with kindness, fairness, and empathy
• Must be able to respect, support and contribute to the University’s Catholic and Jesuit mission
  
  

Minimum Education Requirements

• Bachelor’s Degree required
  
  

Preferred Education

Master’s degree is preferred

Minimum Job Experience Requirements

• Minimum of five (5) years of progressively responsible experience in financial aid administration, higher education, financial services, compliance, or a related field, including demonstrated supervisory and leadership experience
  
  

Preferred Qualifications

• Direct experience administering federal student aid programs and working within a higher education environment preferred
  
  

Years of Experience 5 University Classification Professional FLSA Classification Exempt Schedule/Work Hours Monday through Friday, 8:30 a.m. to 4:30 p.m. Additional hours as required. Full Time/Part Time Full-Time Annual Schedule 12

Posting Details

Posting Details

Special Instructions to Applicants Posting Number S1049P Open Date 07/21/2026 Close Date 08/14/2026 Open Until Filled No

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Have you earned a Bachelor's degree (or graduate degree)?
• Yes
• No
• * Do you have a minimum of five (5) years of progressively responsible experience in financial aid administration, higher education, financial services, compliance, or a related field, including demonstrated supervisory and leadership experience?
• Yes
• No
  

Applicant Documents

Required Documents

• Resume
• Cover Letter
  
  

Optional Documents