Shift Lead (Overnight)

Implements and coordinates daily Panther Central activities, processes, and procedures. Supervises team, develops training programs, and updates policies and procedures. Assists faculty, staff, students and parents with inquiries and issues. Serves as a first point of contact for all issues, identifies trends, and recommends solutions.

Panther Central

The Office Of Business, Hospitality And Auxiliary Services (BHAS) Leads The University's Foundational Business Services And Is One Of The Many Units Under Finance And Operations . BHAS Performs Critical Services To Ensure Our Students, Staff, Faculty, And Visitors Have An Exceptional Experience On Campus, Including

• All residence halls and University-owned leased apartments
• 36 dining concepts across campus
• Hospitality services, including camps and conferences, the University Club, and Heinz Memorial Chapel
• University Logistics, including student and campus mail, surplus property, campus printing, and moving services
• Campus Mobility, including parking lots and garages, campus shuttles, and commuting opportunities
• Panther Central – the University’s one-stop shop for all campus needs including ID cards
• Campus retail operations, including three on-campus stores - The University Store on Fifth, Maggie & Stella's Cards & Gifts, and The Pitt Shop
  
  

Essential Functions

• Implements and coordinates daily Panther Central activities, processes, and procedures; identifies and recommends enhancements to front desk procedures.
• Supervises Panther Central staff; provides direction; assists in initiating disciplinary and other related administrative actions; completes performance appraisals for reports.
• Trains new employees; provides support and feedback; develops and implements new training programs; updates policies and procedures manual.
• Assists students, parents, staff, and other related personnel with inquiries and issues via email, telephone, chat, and in-person.
• Addresses and ensures resolution of customer service and front desk operational issues; serves as the first point of contact for all issues; recommends long term solutions when applicable.
• Identifies trends of issues being raised by customers, notifies appropriate personnel, and recommends solutions; reports on various customer metrics.
  
  

Physical Effort

sitting, standing, walking, lifting (up to 35 pounds), carrying, reaching, pushing, and pulling.

The University of Pittsburgh is an equal opportunity employer / disability / veteran.

Assignment Category

Full-time regular

Job Classification

Staff.Supervisor - Panther Central

Job Family

Campus Operations

Job Sub-Family

Facilities

Campus

Pittsburgh

Minimum Education Level Required

Bachelor's Degree

Minimum Years Of Experience Required

2

Will this position accept substitution in lieu of education or experience?

Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.

Work Schedule

Tuesday - Saturday 11pm-7am

Work Arrangement

Hybrid: Combination of On-Campus and Remote work as determined by the department.

Hiring Range

$47,508 - $50,400, based on qualifications

Relocation Offered

No

Visa Sponsorship Provided

No

Background Check

For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances

The following PA Act 153 clearances and background checks are required prior to commencement of employment and as a condition of continued employment: PA State Police Criminal Record Check, FBI Criminal Record Check, PA Child Abuse History Clearance.

Required Documents

Resume, Cover Letter

Optional Documents

Not Applicable