What are the responsibilities and job description for the Customer Care Specialist position at University of Pittsburgh?
Serves as contact for internal and external customers and responds to routine inquiries and needs. Resolves moderately complex issues and refers customers to appropriate personnel. Maintains records, details comments and complaints, and performs administrative duties.
Panther Central
The Office Of Business, Hospitality And Auxiliary Services (BHAS) Leads The University's Foundational Business Services And Is One Of The Many Units Under Finance And Operations . BHAS Performs Critical Services To Ensure Our Students, Staff, Faculty, And Visitors Have An Exceptional Experience On Campus, Including
Sitting, standing, walking, lifting (up to 35 pounds), carrying, reaching, pushing, and pulling.
The University of Pittsburgh is an equal opportunity employer / disability / veteran.
Assignment Category
Full-time regular
Job Classification
Staff.Customer Service Representative II
Job Family
Administrative Support
Job Sub-Family
Customer Service
Campus
Pittsburgh
Minimum Education Level Required
Associate's Degree
Minimum Years Of Experience Required
3
Will this position accept substitution in lieu of education or experience?
Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.
Work Schedule
Thursday – Monday 3pm– 11pm
Work Arrangement
Hybrid: Combination of On-Campus and Remote work as determined by the department.
Hiring Range
$17.74/hour with overtime opportunities
Relocation Offered
No
Visa Sponsorship Provided
No
Background Check
For position finalists, employment with the University will require successful completion of a background check
Child Protection Clearances
Not Applicable
Required Documents
Resume, Cover Letter
Optional Documents
Not Applicable
Panther Central
The Office Of Business, Hospitality And Auxiliary Services (BHAS) Leads The University's Foundational Business Services And Is One Of The Many Units Under Finance And Operations . BHAS Performs Critical Services To Ensure Our Students, Staff, Faculty, And Visitors Have An Exceptional Experience On Campus, Including
- All residence halls and University-owned leased apartments
- 36 dining locations across campus
- Hospitality services, including camps and conferences, the University Club, and Heinz Memorial Chapel
- University Logistics, including student and campus mail, surplus property, campus printing, and moving services
- Campus Mobility, including parking lots and garages, campus shuttles, and commuting opportunities
- Panther Central – the University’s one-stop shop for all campus needs including Pitt IDs
- Campus retail operations, including three on-campus stores - The University Store on Fifth, Maggie & Stella's Cards & Gifts, and The Pitt Shop
- Serves as first point of contact for internal and external customers including guests, clients, faculty, staff, students, and vendors
- Responds appropriately to and ensures resolution of routine customer questions, needs, and issues; assesses needs and suggests alternative products or services
- Troubleshoots and handles moderately complex inquiries and issues
- Refers customers to supervisors and/or other departments as needed
- Maintains accurate record of customer interactions and transactions; details all comments and complaints; tracks and gathers information as needed
- Files documents, provides data entry, and completes forms requiring standard information
- Explains policies and procedures of housing, dining, parking, transportation, commuting, and Pitt IDs to students, parents, faculty, staff, and visitors
- Other duties and special projects as assigned
Sitting, standing, walking, lifting (up to 35 pounds), carrying, reaching, pushing, and pulling.
The University of Pittsburgh is an equal opportunity employer / disability / veteran.
Assignment Category
Full-time regular
Job Classification
Staff.Customer Service Representative II
Job Family
Administrative Support
Job Sub-Family
Customer Service
Campus
Pittsburgh
Minimum Education Level Required
Associate's Degree
Minimum Years Of Experience Required
3
Will this position accept substitution in lieu of education or experience?
Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.
Work Schedule
Thursday – Monday 3pm– 11pm
Work Arrangement
Hybrid: Combination of On-Campus and Remote work as determined by the department.
Hiring Range
$17.74/hour with overtime opportunities
Relocation Offered
No
Visa Sponsorship Provided
No
Background Check
For position finalists, employment with the University will require successful completion of a background check
Child Protection Clearances
Not Applicable
Required Documents
Resume, Cover Letter
Optional Documents
Not Applicable
Salary : $18